Transport: TSG traveller

TSG Traveller

TSG traveller was originally designed and built to support the Customer Service and Support teams within train operating companies by addressing the demands and challenges placed upon them in fulfilling regulatory requirements relating to passenger service, satisfaction and compensation.

The system includes specific functionality designed to marry passenger information with timetable data, operating issues and delays and handling the associated compensation.

It provides a common platform for all transport operating companies to manage customer complaints quickly and efficiently, using validated, real-time data.

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