Account Director

Job Purpose:


To effectively account manage approx. 80 TSG customers.  To achieve a monthly sales and profit target through cross and up selling within the account base, maximising sales from those accounts whilst also maintaining customer satisfaction and retention targets.

Reports To:

Regional Managing Director



Job Dimensions:

No reportees to this role

Main Duties and Responsibilities: 

  • To achieve an agreed monthly sales target from a designated customer base of approx. 80 existing TSG customers.*  The sales target will be agreed by the line manager and in line with TSG policy
  • Ensure customer retention is achieved with positive base value growth as agreed by RMD.
  • To build a pipeline with sufficient volume and value to continually achieve sales targets.
  • To ensure all assigned TSG customers are regularly updated with full TSG product portfolio and service information.
  • To act as initial point of contact for information requests and enquiries from assigned customers.
  • To liaise with TSG service colleagues as required to progress and resolve customer service issues as required
  • To ensure TSG CRM systems are continually updated with all relevant and accurate customer information. 
  • To complete all TSG project management and sales documentation at all stages of the sales cycle as required.
  • To ensure all products and service purchased on behalf of the customer are done so through the approved TSG supplier list and through the agreed purchasing process
  • To maintain and enhance the TSG brand as ambassador of TSG with all customers. 

Knowledge, Skills and Experience Required: 

  • 5yrs+ direct account management experience with proven success
  • Demonstrable knowledge of the SME marketplace
  • Demonstrable IT product knowledge – (ideally across infrastructure, services and applications)
  • Knowledge of consultative sales methods
  • Proven track record of meeting monthly sales targets


Qualifications Required: 

  • Education to A Level standard or equivalent
  • Formal sales qualifications or programmes of study desirable
Closing Date: 
Thursday, April 3, 2014 - 12:30

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Permitted formats are .PDF.doc.docx. File should not exceed 15MB

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