Technical Services Telephony Consultant

The role of Technical Services Telephony Consultant is a field based customer facing position which will be based out of our Head Office in Gosforth.
You will be responsible for the installation, configuration and support of all voice systems to a high standard. You are expected to liaise with customers and work closely with Service Delivery in order to deliver solutions, document all aspects of provisioning and support activities and to ensure that Service Delivery are kept informed and updated on any tasks assigned to you.
As a Technical Services Telephony Consultant you will be responsible for the following:
• To install and maintain core voice network equipment (primarily Mitel and Cisco).
• To install, configure/provision, end to end test, voice and data products and services.
• To provide 3rd line support to the NOC to resolve technical faults to a timely and successful conclusion.
• To complete network/system upgrades and planned works (out of hours if required).
• To be on-call out of hours (as part of the duty roster) to deal with customer/network faults/issues.
Experience Required:
• The ideal candidate will have at least 12 – 18 months previous experience of working for a communications service provider in a similar role.
• Experience installing and configuring Mitel ICP 3300 controllers software release MCD 4.xx and above using SIP and or Q.931.CCNA (voice) or CCVP certification.
• Strong technical knowledge of SIP and VoIP signalling protocols
• Knowledge of nupoint messenger , Mitel Call Centre Manager (CCM) or Mitel Border Gateway would be advantageous
• Mitel Certified Professional and Mitel certified Expert advantageous
The ideal candidate will have worked in a similar role, with the ability to manage time efficiently and effectively always paying strict attention to detail. Excellent product knowledge of Microsoft Wintel, Server, Exchange, SQL Server, ISA and LAN/WAN is essential.
Closing Date: 
Friday, August 30, 2013 - 00:00

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Permitted formats are .PDF.doc.docx. File should not exceed 15MB

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