Working within the telephone support team the main responsibility of a Support Coordinator is answering and logging inbound telephone support calls for the applications and technical support teams throughout the company. You will log the calls through the Microsoft CRM system. As well as dealing with telephone support calls you will also be checking and responding to support emails. Any customer issues or enquiries that arise must be directed to the appropriate people. Part of the Support Coordinator role is to organise the schedules of the Field Support Engineers and produce reports as required.
The ideal candidate must have excellent organisational skills and proven customer service experience with a good telephone manner. You should have a confident, professional and proactive approach to work. It would be an advantage to have worked in a fast paced environment previously.
You must have experience of using different computer systems including Microsoft Office.
This is a temporary role to cover maternity leave for a period of up to 9 months.
Friday, September 27, 2013 - 17:00