Order Processing Co-ordinator

Job Purpose

To provide a comprehensive and effective service to the business with regards Sales Order fulfilment and Support Stock billing/Management. 

Duties and Responsibilities

  • Sales Order Assessment & Processing
    • Ensure all orders received centrally are processed accurately and in a timely manner and that all orders meet the requirements as defined by relevant stakeholders (SLA’s) (P&LM, Service team, Support Team/Service Engineers, logistics and suppliers etc.)
    • Ensure all defined process frameworks are adhered to ensure orders are fulfilled accurately and effectively, specifically around deliverables relating to project orders and product supply only orders
    • Ensure that the wider business is provided with an excellent back office support service. Primarily through providing information and updates on orders as they are vetted and progressed
  • Purchase Order Processing
    • Generate and process Purchase Orders, both accurately and in a timely manner
    • Review & expedite orders to ensure effective fulfilment
    • Adhere to security and control protocols, in terms of supply chain transactions e.g. supplier portal and general ordering security
    • Liaise with Suppliers or Vendors to address returns
  • Support Stock maintenance, supply and billing
    • Raise Sales Quotations and forward onto customer/Chase quotes sent  to customer
    • Update Parts Management Activities with ETA’s of parts ordered etc
    • Invoice customer for parts that have been ordered/installed
  • Purchasing QMS
    • Work with Purchase Ledger to address invoice queries in a timely manner 
  • Sales QMS
    • Respond to CAT activity requests and raise new CAR’s for any queries (control point for Support Stock queries)
  • ISO-9000 Quality Processes
    • Work with PTL to review, develop and enhance sales order, purchasing processes and Support Stock management 

Mentoring and Leadership:

  • Mentor Junior Members of the team when required     

Collaboration and Relationships:

  • With the Logistics Team, Support Engineers/Team, Purchase Ledger, Order Processing Team. This to ensure the successful delivery of a professional, effective and commercially astute services to the business
  • With the Sales team, Service team, CAT, Credit Control and members of the management team, to ensure that company policy and good practice are consistently followed across the business
  • With personnel of all levels across the business, to provide effective and appropriate procurement

Knowledge, Skills and Experience

Your qualifications

  • Good general education, with a minimum of GCSE grade B in Maths and English Language
  • Specific Purchasing qualification an advantage
  • Experience of dealing with Sales Orders

Your skills & knowledge

  • Excellent organisational skills
  • Ability to build rapport and good working relationships with key stakeholders
  • Able to adapt to and embrace change
  • Accurate and timely
  • Good working knowledge of Microsoft Office applications 

Your experience

  • 2 years in a challenging Business Administration, Purchasing or Sales Admin position, ideally in a similar role 

Your behaviours

  • Demonstrates enthusiasm and proactively seeks opportunities to improve the Purchasing function / service
  • Demonstrates commitment to the role, team and company, and will go the extra mile when required
  • Demonstrates creativity and reacts positively to new challenges and change
Closing Date: 
Thursday, July 10, 2014 - 17:30

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