Choosing an IT Support Partner

Why choose TSG for IT Support?

IT failure is now unthinkable and too many IT partners will hold you back.

For most businesses, IT is no longer just playing a supporting role - it now actually powers the business.

Your IT system has probably evolved over time, responding to changing business needs and it has probably been shaped by different experts, each with a different set of priorities. The result can be an IT system that is not joined up, and is not aligned with the current needs of the business.

Choosing an IT support partner is not easy, so when we established TSG, we shaped the business around the priorities which our market research told us were most important:

• Local service: It is crtical you have an IT support partner who lives and breathes business in your region; an IT partner with whom you can build a trusting relationship.

• One number to call: You only have one IT system, so it makes sense to have a single IT support partner who can handle every aspect of service and support. That way, you don't have different IT partners blaming each other for faults in the system.

• Experience: Every business is different, so your IT support partner needs to understand your sector and how an IT support strategy can help boost business performance for businesses like yours. It also helps if your IT partner has done similar jobs, so they have experience to share.

• Choice: IT support partners who only promote one brand will always try and shoe-horn their product into your business. The ideal IT partner will have sufficient choice to ensure you get the products and services which best suit your needs, so they have no axe to grind when it comes to a particular brand.

• Professionals: Gone are the times when IT was a black art and you have to accept what you are given. Professional project management, plain English and clear service expectations are now available to you from the right IT support partner.

• An IT support partner who is here to stay: No matter how well you document your IT system, an unstable or over-stretched IT support partner will cost you dear. It is going to take time to build a relationship to help you get the most out of your IT investment, and the last thing you want to think about is, "will my IT support partner be around next year?"

  TSG has the expertise and resources to handle your entire IT system

• Financially stable
• We provide IT support to thousands of small and medium sized customers nationwide
• We have experience of most industry sectors and plenty of expert knowledge to share
• We have 14 regional offices across the UK, so we are likely to be local to you 
• A business software and technical IT support team of over 150 trained professionals 
• As a leading provider of Sage 200, Pegasus and Microsoft Dynamics NAV software we deliver the right
  IT solution for your business 
• We are a leading HP business partner with significant buying power and can provide competitive pricing

If you are looking for a professional local IT support partner, why not put TSG on your shortlist?