Please note, this event has already taken place. A recording of this webinar can be found here.
With 72% of all internet users active on social media and a staggering 1.15 billion signed up to Facebook, it’s difficult to ignore the potential of this powerful channel.
However, it’s equally difficult to cut through the noise and pinpoint where the value lies for your business.
As customers increasingly look to self-serve, turn to peer reviews and share information, the latest release of Microsoft Dynamics CRM 2013 reflects the fact that customer engagement has changed.
It’s not just seeing what customers are saying about your business, it’s also about tracking what’s trending and responding proactively.
Integrated social listening is unique to Dynamics CRM and it’s a great way to tie in outstanding customer service.
For any marketer, it provides the perfect tools to plan, execute, and measure campaigns easily, from start to finish.
Market smarter. Sell effectively. Care everywhere.