The Transformational Impact of Technology on Knowledge Management and Customer Service

Date: 24th November 2016

Time: 9am to 12am

Venue: King Street Townhouse, 10 Booth St, Manchester, M2 4AW

Following a recent presentation at the Housing Technology Conference, we were delighted that national housing association Home Group wanted to share the transformational impact that TSG's solutions made, leading to significant savings in training for customers services operators and reduction in error rates. Having already shared the story at our offices in London and Glasgow, we're taking these workshops on the road to somewhere near you.

Here's a sneak preview of Home Group's Knowledge Manager, Michael McGuigan taking us through the solution from the London Event

Based on Microsoft SharePoint, the solution combines sophisticated knowledge management with workflows and process automation and underpinned Home Group’s success at the 2015 National Contact Centre Awards, named as Team of the Year, and also the 2016 Directors' Club Awards.

TSG’s SharePoint experts will also introduce innovative new technologies including TermSet and BoardPack which are set to revolutionise management of large and complex knowledge, data and document sets.

If you would like to find our more about the great solution implemented for Home Group then take a look at our Case Study and Video.

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