Sage Line 100

TSG has received notification from Sage that Sage Line 100 will reach its End of Mainstream Support on 30 September 2012.

Currently, Sage offer full Support for Sage Line 100, which includes legislative Sage Software updates and access to Technical and Developer support for Business Partners. From 30 Sept 2012, Sage will be changing the type of support offered for Line 100.

From 1st October 2012 Sage will end Mainstream Support meaning they will stop producing software updates in relation to Line 100. In addition, they will no longer guarantee that Sage Line 100 will be legislatively compliant.

Over the next year TSG will be working with Sage to help us move our Sage Line 100 customers to another Sage product. The most obvious route for our Line 100 customers wishing to stay with Sage is Sage 200, however in many cases other Sage products such as Sage 50 may be more suitable for the business processes you use today. You may be assured that we will work with you to ensure that we select the product which is most appropriate for your business requirements.

We have set out below a short FAQ section, which will hopefully answer most of your questions around this announcement, however if you have any further questions then please contact us using the button below and we will contact you, alternatively call us on 0845 11 11 888.

Whilst Sage has given plenty of notice in terms of ending Mainstream Support, we believe that it is important that you start to plan as early as possible for the move away from Sage Line 100 since Sage implementation resources will become scarcer as the deadline approaches. As your provider of Sage Software, we will ensure that we discuss the options available to you as soon as possible and we will be in touch with you again shortly in order to progress matters for you.

You can contact us on the number above or alternatively click on the button below, fill in your details, and we will contact you.
 

Frequently Asked Questions

Why is Sage ending Mainstream Support for Sage Line 100?
Line 100 started life at Sage in 1992 as a sophisticated accounting business suite and the product of choice for mid-sized businesses. This software has seen substantial development since the early versions of Sage Line 100; products such as Sage 200 Suite utilise the very best in technology, usability, customisation and process management to streamline business processes. Line 100 was developed and grew into Sage MMS (in 2003) and then Sage 200 Suite (in 2007).
The changes will allow Sage to concentrate their R&D and Support resources on the development of the Sage 200 Suite which has more advanced features and customisation tools and therefore is Sage’s primary solution for mid-sized businesses.

Can I still use Sage Line 100?
Yes. Sage realise that some customers will wish to stay with their Line 100 system, so they’ll still provide enable strings allowing them to do so. They’ll also still allow them to purchase additional seats and modules, should they need to.

What will it mean if I choose to keep using Sage Line 100?
Sage will stop all development work for \Sage Line 100 meaning if there are legislative changes (e.g. the recent changes to VAT and EC Sales List) requiring a systems update, then this will not be provided by Sage.

Can I keep my data and access it?
Yes. Sage realise some customers, though they’ll choose to move to another system, may also like to have access to their Line 100 data, for historical purposes.
Sage will still provide annual registration keys following 30 Sept 2012, for customers who wish to either still use their system or simply have access; however Sage will be looking to phase this out over the years which follow.

Can Sage Line 100 Customers get a free upgrade to Sage 200 or another Sage product if they currently use Line 100?
There are no free upgrades to other Sage products; however there are preferential upgrade prices for existing Line 100 users moving to Sage 200. It’s worth noting that for many of our customers it may not simply be a case of ‘upgrading’ from Sage Line 100 to Sage 200, for example where customisation has taken place.

If I have had customisation built onto my Line 100 product will this work on another Sage package?
The simple answer is ‘no’. However...
- In some cases, some or all of the customisation may now come ‘out-of-the-box’ with Sage 200 or another Sage product
- In some cases it may be easily modified by TSG
- In some cases Sage software may offer alternatives now which are more appropriate for customers’ business processes
Each instance of customisation to Sage Line 100 will be treated on a case-by-case basis.

Where can I find out about Sage 200? 
All relevant information about the Sage 200 Suite can be found on our website
You can also download the Sage 200 brochure

What if I have any further questions?
If you have a question relating to the end of life of Sage Line 100 please contact your TSG account manager, or contact us using the button below.