SystemCare 2 network support

A traditional "break-fix" network support service is no longer good enough. You need a professional network monitoring service that spots problems before they affect performance.

Our investment in the latest service technologies means that we can provide businesses like yours with the service that was previously available only to large corporations - but at a fraction of the price.

TSG SystemCare 2 will provide you with a better local IT maintenance service without costing you more.

10 reasons to choose TSG for your IT maintenance

1. TSG SystemCare 2 is a unique IT maintenance service that fixes problems before they
    impact on your business

2. We deliver a high quality local IT maintenance service and have the resources of
    a national company

3. We’re financially stable, so you can be confident that your IT maintenance service will 
    be here tomorrow

4. We provide a comprehensive IT maintenance service with no hidden costs

5. You only have one number to call for any IT maintenance issues

6. We provide a clear Service Level Agreement so you know what to expect

7. We only employ experts with extensive IT maintenance experience

8. We give you impartial advice because we support most leading brands

9. We can also support your accounts software, so we provide a complete support service

10. We can free up resources by looking after your general day-to-day IT maintenance housekeeping requirements

Why your IT maintenance is too important to be left to chance

TSG SystemCare 2 will keep it running

Avoiding unpleasant IT maintenance surprises which can be caused by viruses, security breaches, overworked servers or misuse of equipment is now a priority for many companies. TSG SystemCare 2 provides the peace-of-mind of knowing that IT maintenance experts are securely monitoring your system to spot and fix problems before they have an impact on your business.

The benefits to your business include:

• Better system performance

• Improved peace of mind

• Less hassle with your IT maintenance

• Reduced waste

• Experts you can trust with your IT maintenance

• Reduced cost for your IT maintenance

• We also support your accounts software

How our SystemCare 2 IT maintenance service does it better

...and save you money on your IT maintenance

We invest in the latest service techniques
We have spent a lot of time and money on the latest ideas to deliver a better IT maintenance service, faster and more efficiently.

A better supported system means less waste
Many IT maintenance costs are invisible to management. A better supported system will make your staff more productive and you’ll avoid expensive down-time.

We’re better organised with expert resources
We employ trained specialists in every product, which means faster, more efficient responses to most issues, from IT maintenance problems to business software issues.

We have buying power that few others can match
TSG’s national scale means that we have significant buying power and can source products at the most competitive rates and pass on savings to our customers.

We keep it personal
Every business is different and we make it a priority to understand your goals and deliver an IT maintenance service which is relevant.

Why TSG offers more than IT maintenance

SystemCare 2 is more than just an IT maintenance service.TSG can provide valuable support to your existing IT team, and your business, so that staff can get on with more strategic value-add projects.

Additional areas where we help you:

• Cover for IT staff away for the business

• IT surgery

• Office moves and relocation

• Managing staff movements – development of procedures for leavers, new starts and department moves

• Data management and archiving

• Asset management

• Licence management

• Internet security and reporting

• Disaster recovery/business continuity

• Legal compliance

• Internal training for your IT/admin staff

• Reporting
  

Why an outdated “Break-fix Service” is no longer good enough

The need for system maintenance

It is a fact that unless regular maintenance is carried out, every computer network’s performance will start to deteriorate from the moment that it is installed. That’s not because it was badly designed, but because with different software programs running, plus regular updates being installed, the system starts to become a bit cluttered. Without maintenance, performance levels gradually drop and then more serious issues crop up which can stop the system in its tracks.

Traditional IT System Maintenance methods

In the past, most businesses were offered two elements of service:

1. A “Break-fix Network Maintenance Service” to fix problems as they crop up.

   (includes ad-hoc maintenance of operating systems with vendor patches and security updates)
2. A separate software support contract with a specialist software supplier, which includes telephone support as well as vendor patches and security updates

The disadvantages of a “Break-fix Maintenance Service” are very clear:

• Because you have to wait for something to go wrong before you receive any service, your business will suffer from down-time and lower system performance before the fault can be rectified.

• Because the business software is usually supported by a different supplier, it is often difficult to know who to contact when something goes wrong. For example, if your invoices do not print, is the fault in the accounting software or on the network or with the printer?

• Because operating system and business software updates and patches are not regularly applied, your system is vulnerable to security breaches and unexpected performance issues.

Conclusion

Today, no business can really afford the risk and uncertainty of relying on a “Break-fix Maintenance Service” because your business is too dependent on having a reliable IT system. Furthermore, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require. You simply do not have time for this.

Modern IT System Maintenance methods

Advancements in technology and communications infrastructure (Broadband) now enable all businesses to benefit from the latest “preventative maintenance services” like TSG SystemCare 2, which were previously only available to large corporations.

The benefits of a “preventative maintenance service”

• Preventative maintenance means that your IT system is constantly remotely monitored by specialists behind the scenes and that issues are spotted early and dealt with before they have an impact on IT network performance

• Operating system and business software updates and patches are installed automatically, when needed, so you can be confident that the system is always protected and running as efficiently as possible

• Ageing equipment is monitored and replacement plans can be made in good time, so you have less unplanned IT expenditure

• You can be alerted if your daily back-up does not run properly, so you can do something about it

• System security is improved and daily anti-virus file updates are always monitored

• You can spot system misuse and ensure that staff are not doing things that can affect overall system performance

• TSG will also provide a business software support service, meaning that you no longer have to juggle different service providers when something goes wrong

Perhaps most surprisingly, a modern service like TSG SystemCare 2 does not cost more than a traditional break-fix service. Remote monitoring is more efficient than constantly visiting a customer site, so we can offer a better service without charging more.

Beware of inferior imitations like “remote dial-in”

Providing a professional “preventative maintenance service” such as TSG SystemCare 2 requires an investment of many £ millions in both technology as well as expert staff to operate the service.
Note that a service that offers “remote dial-in” to fix problems on your network is not providing you with a “preventative maintenance service” – this is the same as a “break-fix” service without a need to visit your site. The supplier is not monitoring your system, is not able to tell you where the system is vulnerable and is not able to fix problems before they impact on system performance.
“Remote dial-in” is nothing more than “Break-fix” without a site visit.

Which type of maintenance do you currently have?

If you answer “no” to any of the following questions, then you have an outdated service which could be improved significantly by TSG SystemCare 2, without costing you more.

• Do you know exactly which IT equipment you have?

• Do you find out immediately if your data back-up fails to run?

• Do you know which equipment on your network is ageing and needs replacing in the next 6 months?

• Do you know if the latest security patches have been installed on your network?

• Do you know if anyone has loaded any unauthorised software on the network?

• Do you know who the heaviest internet users are and whether they are downloading large files which can slow down the network?

• Do you know which PCs are running out of memory, affecting user performance?

• Do you have one number to call for all IT service requirements
   

What our customers say

 

Just a quick email to thank TSG for your speedy response to an unforeseen problem we had this morning resulting in 9 people not being able to work. One of your engineers was onsite changing a power supply, and after completing this he then diverted his efforts and resolved another problem very efficiently and professionally. I can’t thank him enough for sorting the problem out because otherwise the potential loss of revenue would have been massive! Lee Rennison LJJ Contractors

I would like to pass on our comments regarding a visit we had this morning from one of your engineers. He originally came out to return my PC, following repairs. While he was re-installing my PC he also found time to fix a colleague’s laptop and a 3G mobile device that hadn’t worked for 3 weeks. These two jobs were extras but he willingly sorted them out for us - nothing was too much trouble. He was very friendly and we were very impressed with the service he provided. Sue Hugill Redworth Construction Limited

I must say that the installation has been a breeze, your technician has hardly been noticed. He’s a credit to your company; he got on with the install with minimum fuss. The amount of hassle or downtime we’ve noticed has been minutes only... fantastic! Thanks to all concerned for the terrific way it’s all been handled. Gary Chisholm Winnie Care Ltd

I can’t thank you enough for the prompt and efficient service you are providing us. It is so reassuring to know that if there is any issue, one call and it is addressed and resolved by yourself with an update at the end!! Thank you on behalf of all my colleagues at Talent! Jennifer Munslow Talent Training UK

I feel in times when people are always willing to complain, that I must take time to offer my deep thanks to one of your support staff for the effort he has put in over the past few days sorting out a connection problem. It has been his thoroughness and attitude that has been most impressive. To be honest all of your support staff that I have been in contact with have been excellent. They have shown that even where excellence has been achieved there is still room for improvement. Well done! Ian Denton International Syalons Limited