Why choose TSG

Why choose TSG for IT Support Services?

IT failure is now unthinkable and too many IT partners will hold you back.

For most businesses, IT is no longer just playing a supporting role - it now actually powers the business.

The majority of IT networks will consist of over 20 different hardware and software components. This mixture of complex and simple business applications are all underpinned by a range of servers, firewalls, PCs, laptops, routers, broadband and many other components. As a result, there can be a large degree of complexity in getting these different components to all work efficiently together.

With such a range of different elements involved, an effective IT support service can only be provided if there is expert knowledge of all of these components and the way in which they work together.

Most IT Support companies tend to only offer hardware support and do not have skills in software solutions such as accounts, payroll, distribution and manufacturing. As a leading supplier of Pegasus, Sage and Microsoft business software, TSG is different and can offer your business a complete IT support solution which can also cover business software, telecoms and hardware support delivered by the one IT support partner. Your TSG Product and Services’ Specialists will be able to provide you with full details of these additional support services.

This means that TSG customers don’t need to worry about the source of their problems and don’t need to wait as different companies decide who is responsible for fixing the problem. TSG simply concentrates on resolving the issue as quickly as possible.

Choosing an IT support partner is not easy, so when we established TSG, we shaped the business around the priorities which our market research told us were most important:
 

• Local service: It is critical you have an IT support partner who lives and breathes business in your region; an IT partner with whom you can build a trusting relationship.
   
• One number to call: You only have one IT system, so it makes sense to have a single IT support service partner who can handle every aspect of service and support. That way, you don't have different IT partners blaming each other for faults in the system.
   
• Experience: Every business is different, so your IT support partner needs to understand your sector and how an IT support strategy can help boost business performance for businesses like yours. It also helps if your IT partner has done similar jobs, so they have experience to share.
   
• Choice: IT support service partners who only promote one brand will always try and shoe-horn their product into your business. The ideal IT partner will have sufficient choice to ensure you get the products and services which best suit your needs, so they have no axe to grind when it comes to a particular brand.
   
• Professionals: Gone are the times when IT was a black art and you have to accept what you are given. Professional project management, plain English and clear service expectations are now available to you from the right IT support partner.
   
• An IT support partner who is here to stay: No matter how well you document your IT system, an unstable or over-stretched IT support service partner will cost you dear. It is going to take time to build a relationship to help you get the most out of your IT investment, and the last thing you want to think about is, "will my IT support partner be around next year?"

  TSG has the expertise and resources to handle your entire IT system

• Financially stable
• Providing an amazing range of IT support services to thousands of small and medium sized customers nationwide
• We have experience of most industry sectors and plenty of expert knowledge to share
• We have 15 regional offices across the UK, so we are likely to be local to you 
• A business software and technical IT support team of over 150 trained professionals
• As a leading provider of Sage 200, Pegasus and Microsoft Dynamics NAV software we deliver the right IT solution for your business
• We are a leading HP Gold Preferred Partner with significant buying power and can provide competitive pricing

If you are looking for a professional local IT support service partner, why not put TSG on your shortlist?