One of the most critical decisions you’ll make in relation to your CRM software system is what we refer to in the industry as deployment. There are now so many different ways to buy or subscribe to your CRM software system and the most effective solution for your business will be determined by a number of factors such as your existing IT infrastructure, whether you have remote or mobile users and if your preference is to view it as capex or opex.
Thankfully, at TSG we not only have experts in CRM but can also call on the specialist knowledge of our fully accredited technical team to ensure that your deployment choice will provide the perfect platform for your system. Much of Microsoft’s current strategy is aimed at migrating users to the cloud and this is reflected by the fact that Microsoft Dynamics CRM Online subscribers will benefit from two major releases each year rather than one for traditional users.
It’s reassuring to know that we have experts on hand to guide you through your decision and we’d be more than happy to talk you through the pros and cons in more detail.
Microsoft Dynamics CRM 2011 is available on-premise or in the cloud:
- On-Premise: If you already have suitable IT infrastructure in place and will have a relatively fixed number of users, you can choose to buy your CRM package and own your licences with software installed on servers that are leased or owned by you. It’s the traditional model.
- Online: You won’t own the licences but will pay a subscription on a per user, per month basis. It’s a flexible solution with reduced up-front costs, also known as SaaS (Software as a Service) and your CRM software system will be hosted in the ‘public cloud’ by Microsoft. You’ll access your system via the internet but still benefit from full Outlook and Office integration and have the reassurance of Microsoft’s robust and redundant infrastructure.
- Partner Hosted: Also known as private cloud, this approach offers a range of flexible models that can combine the benefits of On-Premise and Online.