Dear Sage user,

Welcome to TSG, the UK’s leading Sage Business Partner for Sage Line 100, Sage MMS and Sage 200

Sage has recommended TSG as the Business Partner best-equipped to provide you with continuity of
service, based on the following criteria:

• Experience and capability with the Sage product that you currently use
• Strong service track record recognised by Sage
• Financial stability
• Geographical reach with a service centre close to you
• Bandwidth to cope with additional customers
• An ability to support your network as well as your business software (and most other parts of your IT system)

As Sage has agreed to honour your Sage Annual Licence Plan (SALP) agreement, TSG will provide you with TSG helpdesk support*

*This is subject to a brief review of any contracts to ensure that we are aware of any non-standard arrangements, plus we will require your acceptance of our terms and conditions of service.

What happens next?

1. Please complete the online Continuity of Service Form to provide us with some information about your business

To ensure that the transfer of service to TSG is as efficient as possible, please will you complete the Continuity of Service Form by clicking on the button at the bottom of this page.

If you have an urgent service requirement, please contact Kevin Cowgill of our dedicated Sage Service Transfer Team
on 0845 054 0300, quoting “BDE Service Transfer Request”

2. A member of our Sage Service Team will be in touch with you soon (unless you have an urgent service requirement, in which case we will respond immediately)

Once we have your completed Continuity of Service Form, we will be in touch to discuss the way in which TSG can work with you to meet your support needs without any disruption to your ongoing business.

We will then pick up as much detail about your service history as possible, so that we can try and provide service continuity

3. A TSG Sage product specialist will arrange to come and do a professional Software Performance Review

All of our Sage customers receive a regular software performance review to ensure that everything is running efficiently and that you are getting best value from your software.

This audit will enable us to better understand your business needs and deliver a better overall service in the future.

4. A TSG account manager will be assigned to your business

We will let you know who your account manager is and he/she will arrange to visit and introduce themselves and ensure that you are aware of the full range of IT services that TSG can provide for your business

If you have any questions about the above, please contact my team as follows:

Telephone	0845 054 0300 asking for Kevin Cowgill, Sage Service Transfer Team, quoting “BDE Service Transfer Request”
Fax	0845 054 0322
Email	kevin.cowgill@tsg.com
Website	www.tsg.com

Yours faithfully,

Simon Kujawa
Customer Services Director
Simon.kujawa@tsg.com