The secret to seamlessly deployed projects and effective ongoing support is our combination of solid foundations, robust processes, and the right teams of the right people.
This is why we constantly evaluate our service delivery and product portfolio. It’s all about helping you to maximise your investment in technology, and in turn help you to drive your business to be more efficient and profitable.
We are therefore very excited to announce that we are bringing some key new features to our IT Support service, TSG SystemCare which will be brought to you via a new partnership with Autotask.
You can look forward to great new features including better reporting, more analytics, a bigger range of devices which we can support, and a more transparent call log process.
We have always built TSG Systemcare to be at the forefront of sophisticated, analytical and intelligent IT Support with 24/7 monitoring. Our partnership with Autotask will mean that we’re now about to make it even better.
For any customers who aren’t aware, SystemCare is currently anchored by a product called Kaseya. Up until we took it on, Kaseya was only really available in America and they typically deployed within large corporate businesses.
We were able to introduce Kaseya to UK small and medium businesses and we’ve put a massive amount of work into it over the last 7/8 years. We have a dedicated (and fantastic) development team – they are there purely to develop, enhance and improve the product, writing scripts, and making new systems.
After an enormous amount of market research, a thorough testing process, and our commitment to provide our customers with the very best in class, we have decided to progress from the Kaseya platform to Autotask Endpoint Management (AEM). All of our in-built systems and scripts will now be supported by Autotask.
AEM is a renowned and internationally recognised platform which offers terrific functionality, reliability and security. It is dedicated to maintaining peak performance for end users and provides a much more transparent call log process.
Through our partnership with Autotask, you can look forward to great new features including better reporting, more analytics, a bigger range of devices which we can support, and a customer portal where you can track the progress of your call online. It also benefits from being aligned to ITIL (Information Technology Infrastructure Library) which is a globally recognized set of practices for IT Service Management. We'll let you know as soon as these new features are live.
Look out for your new TSG SystemCare icons and please be assured that we place your uptime as our highest priority. As such there will be absolutely no disruption to your IT Support service whilst we carry out all the work in the background.
If you have any questions about the new features we’d invite you to please direct these to our SystemCare team on firstname.lastname@example.org or our support team on 0333 2200 777.
We have also produced an FAQs document for you.
We thank you for your continued support and are really looking forward to bringing you these fantastic new features soon.
In the meantime, why not take another look at our SystemCare video to remind you of all the features you’ll still be able to access. Remember that SystemCare is a bit like having your very own IT Ninja - or rather team of Ninjas - at your beck and call 24/7.