Total IT Solutions for Royal Institution

TSG implements full IT solution with office move including Server Refresh, Telecoms, Lines & Minutes, Cabling, and IT support


We have been a customer of TSG for over 15 years, and are very happy to have such a longstanding relationship. TSG deal with every aspect of our IT environment, from our software to our telephony to our virtual server technology. They support it all too, and their levels of IT Support and customer service is everything you should be able to expect from a technology solutions company.

As a membership organisation, we want our technology to help us get as close to our members as possible, and help us to maintain our very good relationships with them. It’s important for us to be able to provide our members with up-to-date technical information on developments in the international maritime industry, either through our publications or inviting them to our conferences. IT shouldn’t be a barrier for us, quite the opposite, and I’m pleased to say that TSG know our business and our vision very well, and they’ve been able to help us create a seamless online and offline interface with our members.

RINA has over 10,000 members, and they are all very technology savvy. Therefore we need to be confident that our systems meet their high expectations, and that we are providing a clean, crisp, and modern solution for them. This is why we continue to turn to TSG who are, in effect, our technology roadmap makers.

We are in the process of getting to grips with TSG’s membership software, Tribe. Our old membership software had reached its end of life and although it wasn’t an automatic decision to go with TSG’s Tribe product, I based it on TSG’s track record, their technical knowledge, and the fact that they knew how to migrate data. Tribe would also integrate with our other systems including Sage 200, our accounts software.

For me one of the best parts is that Tribe is an evolutionary product. As TSG adds more functionality and enhancements to Tribe, we will be able to benefit from this too (without having to constantly re-learn our way around it.)

I have the utmost confidence in the team at TSG – they respond very quickly to our team and have worked side by side with us to get the solution we need.

The customer

Founded in 1860 to ‘advance the art and science of ship design’, today  the Royal Institution of Naval Architects (RINA) is a world renowned and a highly respected professional institution with almost 10,000 members involved at all levels in the design, construction and maintenance of maritime vessels and structures in over 90 countries. The Institution is a widely represented in industry, universities and colleges, and maritime organisations.

In addition to providing a professional qualification which is internationally recognised, the Institution publishes a range of journals and organises conferences covering the whole spectrum of the maritime industry.

'We approached TSG in advance of our move, specifying we intended to have a complete core IT and telephony refresh'

The customer objectives

Having already built a strong relationship with TSG over the last 10 years [RINA use TSG's own Membership Management Software and look after RINA's Sage 200 software], RINA approached them to help them with their move from their Headquarters in London where they had been for 75 years to new Headquarters, also in London.

The Royal Institution's main objectives from the outset were to minimise disruption to the Institution’s work and activities during the course of the move, and ensure a smooth transition from closing the network down to restarting and setting up the IT hardware in new surroundings.

Graeme Mitchell, IT Technical Support Officer at RINA explains, “After many years of various different separate suppliers providing support for software, TSG’s initial involvement with Enterprise MRM [Membership software] and Sage, core IT support, telephony and maintenance of our telephone system, our relocation to new premises was the ideal opportunity to think about bringing all under one supplier.

“We approached TSG in advance of our move, specifying we intended to have a complete core IT and telephony refresh.”

Updating RINA’s IT and telecoms infrastructure would keep the Institution’s new office running at peak efficiency and provide more advanced technologies which would better fit their business requirements.

Graeme adds “Our Account Director did the rest and a proposal came back after consultation with TSG’s technical specialists which we were happy with.”

The TSG Solution - telecoms, server refresh, cabling, lines and minutes, IT support

Following a full audit of their network, TSG recommended replacing RINA’s old physical server infrastructure with virtual server technology, thus reducing hardware equipment and also saving the Institution costs that would have been outlaid supporting various physical machines.

The replacement of the old telephone system to Mitel would provide RINA with more modern, robust handsets and include much needed conferencing facilities. Along with this TSG fitted voice and data cabling as well as Wi-Fi throughout the new office environment to further enhance RINA’s telecoms infrastructure. RINA also took advantage of TSG’s leased lines and calls which brought with it significant cost savings and improved internet connectivity.

The Royal Institution already uses TSG for reliable software support, both for their Sage 200 solution and TSG’s very own Membership software. Therefore both products were simply transferred across to the new infrastructure and operational promptly for staff to use.

To ensure that their revamped system worked seamlessly RINA finally took advantage of TSG’s IT support service SystemCare; wrapping up their full IT network into the proactive monitoring service. For added security and peace of mind, TSG also deployed Sophos’ Unified Threat Management device.

This large-scale project required significant planning on TSG’s part; maintaining timescales and budget, configuring tasks in phases, bringing in relevant expert involvement at the right times, and fundamentally keeping RINA’s downtime to a minimum.

What attracted RINA to handing the project over to TSG was the fact that it could manage the full relocation and provide the on-going support they required for most of their IT elements.

The benefits of the total IT solution to RINA

Being able to look after the full project - having one point of contact for all aspects and assuring a seamless move -  and subsequently provide a ‘one stop shop’ to give RINA on-going support for their full IT network were crucial factors in RINA’s selection of TSG to carry out those functions.

Settled in their new Headquarters, the Institution is very satisfied with the results of the IT refresh – seeing real cost savings and added value through economies of scale and more efficient working. Graeme comments, “RINA now has a modern, fast infrastructure in terms of core IT equipment and new technology for internet connectivity using EFM. This enables us to communicate fast and effectively with Members, customers and other stakeholders world-wide.”

Delighted with the project, Graeme concludes, “The service from the TSG Team has been excellent. Throughout the project to refresh our IT we have been in constant communication with our Account Director and Project Manager at all stages.”

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