Our relationships

Over nine years we've built our business on relationships - and that cascades through everyone in our team.

We believe that innovation in technology should be driven by the value it will add for our customers.  We are therefore passionate about building strong and trusted relationships because we believe this is the key to delivering value to you.

Also, if we’re looking after your technology, you can get on with what’s most important – running your business.  And we’ll get to know your business very well – given that you will be placing your trust in us to find you the most sustainable, future proof IT solution that is perfectly aligned with your company’s aspirations.

After all, just like any other MD, CEO or FD, our CEO, David Stonehouse is concerned with the impact IT can have on driving the business forward, rather than what’s happening under the bonnet.

(If we’re honest, he wouldn’t know a megabyte from a trogladyte. But if he needed to then he can call on the expertise of a TSG tech specialist!)

Secondly, even with a team of dedicated experts in specialist areas far bigger than any of our competitors, we couldn’t even dream of having genuine in-depth, inside-out knowledge on all of the products available in the marketplace across all areas of IT.

There are too many even for a team as big and knowledgeable as ours to support with confidence. (So if someone tells you it doesn’t matter who your IT provider is for any individual element, we believe very strongly that they’re wrong. For us it definitely matters.)

We make a deliberate decision, based on rigorous evaluation, to align with technology that we are 100% confident that we can support (and that we understand probably as much as our suppliers). And by developing embedded relationships on that basis we can resolve issues more quickly, tap into formal, agreed escalation procedures and offer better deals than you could ever achieve by going direct.

Last, but certainly not least, we’re passionate about building a strong team.  So our relationships internally are just as important as those we have externally.