Business profile

Since their launch in 1987, Contraflow Ltd has grown to become a market leader in traffic management solutions. The company now employs over 70 members of staff and was the first company in Scotland to achieve Quality Assurance and Sector Scheme 12 approval.

Contraflow is committed to providing the highest standards of service to its customers; investing in the latest industry equipment and continually expanding operations to ensure business needs are met.

The challenge

Contraflow had identified several recurring issues with its existing telephony solution, including bad quality audio on the phone lines and inadequate connectivity, which were preventing the company from delivering the best possible service to their customers.

In need of a more sophisticated and reliable digital telephony system to cover its multiple sites, Contraflow turned to TSG as a trusted IT partner, having previously adopted TSG’s industry leading SystemCare support solution.

The solution

TSG’s experts advised Contraflow on its modern telephony options, tailoring the system to suit the business’ needs. To allow Contraflow to work as efficiently as possible, a robust and reliable digital telephony solution was implemented, seamlessly connecting the company’s multiple sites and employees.

TSG still work closely with Contraflow as the business continues to grow and progress with its business transformation strategy.

“We decided to dip our toes into the world of digital telephony with original VOIP System without expert knowledge which proved to be a challenge, however with the help of TSG and their specialist knowledge we now have a brand-new digital telephony service that works like clockwork, making it easy for us to work efficiently”

- Stephen Moran, Commercial Manager, Contraflow Ltd