000340 Technical Support Consultant

Job Purpose

Reporting to the Technical Support Team Leader you will be responsible for diagnosing and repairing hardware and software remotely. 

Duties and Responsibilities

Develop High Quality Solutions:

Reporting to the team leader the role will include remotely diagnosing and repairing faults in customers systems using remote access software and verbal instructions. A highly motivated and conscientious individual your main areas of responsibility will be: 

  • Ensure customers calls are responded to in a timely manner
  • Ensure customers are kept updated with the status of their fault
  • Diagnose and repair faults using TSG’s remote access tools and verbal instructions
  • Update TSG’s CRM system with detailed notes and resolutions
  • Meet team targets for responding and closing calls
  • Maintain a high quality service to our customers

Knowledge, Skills and Experience

Your qualifications

  • There are no required qualification, however preference will be given to candidates with Microsoft or other vendor certification 

Your skills & knowledge

  • Knowledge of HP Server & Workstation Maintenance Experience
  • Extensive experience of Microsoft desktop operating systems
  • Microsoft Server operating systems
  • Microsoft Exchange
  • TCP/IP Networking and Wide Area Networking
  • COMMS configuration & diagnostics 

Desirable Skills/Knowledge 

  • Virtualisation technologies
  • Draytek and Sonicwall routers
  • Cisco routers
  • Enterprise Anti-Virus software, eg Sophos
  • Server disaster recovery 

Your experience

  • A minimum of 3 years server and 5 years desktop experience is desirable. 

Your behaviours

  • Good communication skills are essential along with time and workload management skills. You should be able to prioritise your work based on the customers’ needs and have excellent organizational skills to manage multiple cases at the same time.
Closing Date: 
Friday, February 12, 2016 - 17:30