000364 Scheduling Coordinator

Job Purpose

Reporting to the NAV Operations Manager you will coordinate service projects once the orders have been received and processed. This may include kick-off meetings with the sales team and project managers and close coordination with the implementation team.

 Duties and Responsibilities

• The coordination of the implementation process from initial sales order through to project completion.
• Co-ordinate field support requests in-line with agreed SLA’s.
• Schedule ‘break-fix’ visits in-line with agreed SLA’s.
• Liaising with the sales team with all new orders around Lead Times.
• Create new projects within CRM once order has been processed.
• Maintain internal systems to ensure TSG One way processes are followed.
• Assist with the forecasting and smooth delivery of all projects.
• Manage project co-ordination in accordance with the project delivery process PMO/BP001.
• Streamlining the installation process which will include liaising with the implementation team members, engineers and arranging implementation dates with the customer.
• Proactively checking Project Documentation is in place for projects at various critical stages.
• Escalate any projects that are required to ensure visibility to the team, following TSG One Way process.
• Cleansing the Order Book on a Monthly basis.
• Attend regular project review meetings with the Project Services Team Leader.
• Weekly and Monthly reporting around Projects, Chargeable values and Key Performance Indicators.
• Build strong relationships with Consultants and awareness of consultants skill sets.
• Highlight any skills issues on certain products to Team Leaders and Service Director.
• General administration as required.

Collaboration and Relationships

• With the Project Portfolio Manager, Project Managers, Project Co-Ordination Team and NAV Operations Manager to ensure the successful delivery of Projects to the Customer.
• With all internal relevant departments within the business.

Your Qualifications

• Project management qualifications would be an advantage but not essential.
• IT Qualifications would be an advantage but not essential.

Your Skills & Knowledge

• Excellent organisation skills and proven Customer Service skills.
• Have good appreciation of general hardware and software.
• Confident, professional and proactive attitude to work.
• Good telephone manner.
• Must be accurate with proven numeracy skills.
• Must be an effective communicator.

Your Experience

• Experience of the IT Services industry would be an advantage.
• Proven scheduling experience would be an advantage.
• Proven project management experience would be an advantage.
• Proven project coordination experience would be an advantage.

Your Behaviours

• Demonstrates enthusiasm and proactively seeks opportunities to improve the Scheduling function.
• Demonstrates commitment to the role, team and company, and will go the extra mile when required.
• Demonstrates creativity and reacts positively to new challenges and change.