000364 Scheduling Coordinator

Job Purpose

Reporting to the NAV Operations Manager you will coordinate service projects once the orders have been received and processed. This may include kick-off meetings with the sales team and project managers and close coordination with the implementation team.

 Duties and Responsibilities

  • The coordination of the implementation process from initial sales order through to project completion.
  • Co-ordinate field support requests in-line with agreed SLA’s.
  • Schedule ‘break-fix’ visits in-line with agreed SLA’s.
  • Liaising with the sales team with all new orders around Lead Times.
  • Create new projects within CRM once order has been processed.
  • Maintain internal systems to ensure TSG One way processes are followed.
  • Assist with the forecasting and smooth delivery of all projects.
  • Manage project co-ordination in accordance with the project delivery process PMO/BP001.
  • Streamlining the installation process which will include liaising with the implementation team members, engineers and arranging implementation dates with the customer.
  • Proactively checking Project Documentation is in place for projects at various critical stages.
  • Escalate any projects that are required to ensure visibility to the team, following TSG One Way process.
  • Cleansing the Order Book on a Monthly basis.
  • Attend regular project review meetings with the Project Services Team Leader.
  • Weekly and Monthly reporting around Projects, Chargeable values and Key Performance Indicators.
  • Build strong relationships with Consultants and awareness of consultants skill sets.
  • Highlight any skills issues on certain products to Team Leaders and Service Director.
  • General administration as required.

Collaboration and Relationships

  • With the Project Portfolio Manager, Project Managers, Project Co-Ordination Team and NAV Operations Manager to ensure the successful delivery of Projects to the Customer.
  • With all internal relevant departments within the business.

Your Qualifications

  • Project management qualifications would be an advantage but not essential.
  • IT Qualifications would be an advantage but not essential.

Your Skills & Knowledge

  • Excellent organisation skills and proven Customer Service skills.
  • Have good appreciation of general hardware and software.
  • Confident, professional and proactive attitude to work.
  • Good telephone manner.
  • Must be accurate with proven numeracy skills.
  • Must be an effective communicator.

Your Experience

  • Experience of the IT Services industry would be an advantage.
  • Proven scheduling experience would be an advantage.
  • Proven project management experience would be an advantage.
  • Proven project coordination experience would be an advantage.

Your Behaviours

  • Demonstrates enthusiasm and proactively seeks opportunities to improve the Scheduling function.
  • Demonstrates commitment to the role, team and company, and will go the extra mile when required.
  • Demonstrates creativity and reacts positively to new challenges and change.
Closing Date: 
Thursday, March 10, 2016 - 14:15