000389 Credit Controller

Job Purpose

To work within the centralised head office credit team focusing on a specific area within the UK.  The role will carry specific KPI’s with an aim to facilitate a high level of cash flow across the group. 

Duties and Responsibilities

  • Manage the cash collection cycle of a designated portfolio of customers
  • Identify and resolve customer queries aiming for one call resolution (OCR)
  • Where OCR is not achieved, log query for customer advisor team
  • Daily review of ledger to include failed payments, deposit invoices and overdue accounts
  • Liaise with customers on pre legal accounts
  • Deliver set KPIs (cash target, 60 day debt, call handling)
  • Provide internal customer service for other functions within the business
  • Ensure adherence to TSG Quality Standards
  • General housekeeping with Dynamics NAV and Microsoft CRM
  • Ad-hoc projects
  • Provide cover for VAM Team (Cash posting/ mailbox) 

Collaboration and Relationships: 

  • Working with team members to resolve customer issues
  • Provide internal customer service to other departments within the business
  • Discuss customer issues with management teams across the business

Knowledge, Skills and Experience

Your qualifications

  • GCSE or equivalent

 Your skills & knowledge 

  • Must be used to working to set KPIs – cash target/call handling
  • Excellent telephone manner and interpersonal skills
  • Excellent written skills (email, letter etc.)
  • Strong administrative skills
  • Understand the basic financial information provided by company credit reports
  • Knowledge and experience of dealing with customer queries and disputes
  • Good working knowledge of Microsoft applications (excel, outlook, word)
  • Good organisational and time management skills
  • Ability to develop a good understanding the products and services that TSG offers 

Your experience

  • 1-2 years’ experience in a fast paced high volume credit/collections department essential 

Your behaviours

  • Demonstrate ownership of customer portfolio whilst delivering excellent customer service
  • Demonstrate commitment to the role, team and company, and will go the extra mile when required
  • React positively to new challenges and change


Closing Date: 
Friday, September 30, 2016 - 17:30

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