000416 CRM Consultant

Job Purpose

To provide consultancy services to a wide range of customers. To deal with technical escalations within the broader silo. 

Duties and Responsibilities

  • Conduct Consultancy role:

    • Analyse business requirements

    • Make recommendations to customers based on solutions in product stack and the needs of the customer’s business

    • Write documentation to high standard

    • Install and implement software

    • Configure solutions to meet customer’s business needs

    • Conduct user training

    • Project manage small to medium sized projects

  • Scoping, data migration, training, support

  • Manage customers

  • Provide technical assistance to rest of the business

  • Support provision to the Support team on ad-hoc basis

Knowledge, Skills and Experience

Your qualifications

  • Degree level or equivalent is desirable
  • English and Maths GCSE or equivalent is essential
  • Recognised software based accreditations 

Your skills & knowledge

  • Microsoft Dynamics CRM Functional knowledge

  • Experience in implementing Microsoft Dynamics CRM software

  • In depth technical knowledge of Microsoft Dynamics CRM and associated products

  • Excellent communication skills and Business Acumen

  • Team focussed but able to self-start and motivate

  • Expert knowledge of projects and product life cycle

  • Strong client facing skills

  • Excellent requirement gathering

  • Microsoft SQL Server experience and SQL Reporting Services is a plus 

Your experience

  • At least 2 years’ experience in a CRM Consultancy role

  • Developed multiple CRM systems 

Your behaviours

  • Demonstrates enthusiasm and proactively seeks opportunities to improve the Service function

  • Demonstrates commitment to the role, team and company, and will go the extra mile when required

  • Demonstrates creativity and reacts positively to new challenges and change

  • Team player but able to work on their own

  • Ability to effectively train customers taking into account their existing skill levels

  • Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner

  • Self-starter and ability to use own initiative

  • Driving Licence

  • Prepared to travel



Closing Date: 
Friday, November 11, 2016 - 16:15