000416 CRM Consultant
Job Purpose
To provide consultancy services to a wide range of customers. To deal with technical escalations within the broader silo.
Duties and Responsibilities
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Conduct Consultancy role:
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Analyse business requirements
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Make recommendations to customers based on solutions in product stack and the needs of the customer’s business
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Write documentation to high standard
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Install and implement software
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Configure solutions to meet customer’s business needs
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Conduct user training
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Project manage small to medium sized projects
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Scoping, data migration, training, support
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Manage customers
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Provide technical assistance to rest of the business
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Support provision to the Support team on ad-hoc basis
Knowledge, Skills and Experience
Your qualifications
- Degree level or equivalent is desirable
- English and Maths GCSE or equivalent is essential
- Recognised software based accreditations
Your skills & knowledge
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Microsoft Dynamics CRM Functional knowledge
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Experience in implementing Microsoft Dynamics CRM software
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In depth technical knowledge of Microsoft Dynamics CRM and associated products
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Excellent communication skills and Business Acumen
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Team focussed but able to self-start and motivate
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Expert knowledge of projects and product life cycle
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Strong client facing skills
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Excellent requirement gathering
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Microsoft SQL Server experience and SQL Reporting Services is a plus
Your experience
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At least 2 years’ experience in a CRM Consultancy role
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Developed multiple CRM systems
Your behaviours
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Demonstrates enthusiasm and proactively seeks opportunities to improve the Service function
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Demonstrates commitment to the role, team and company, and will go the extra mile when required
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Demonstrates creativity and reacts positively to new challenges and change
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Team player but able to work on their own
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Ability to effectively train customers taking into account their existing skill levels
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Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
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Self-starter and ability to use own initiative
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Driving Licence
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Prepared to travel