000416 CRM Consultant

Job Purpose

To provide consultancy services to a wide range of customers. To deal with technical escalations within the broader silo. 

Duties and Responsibilities

• Conduct Consultancy role:

  • Analyse business requirements

  • Make recommendations to customers based on solutions in product stack and the needs of the customer’s business

  • Write documentation to high standard

  • Install and implement software

  • Configure solutions to meet customer’s business needs

  • Conduct user training

  • Project manage small to medium sized projects

• Scoping, data migration, training, support

• Manage customers

• Provide technical assistance to rest of the business

• Support provision to the Support team on ad-hoc basis

Knowledge, Skills and Experience

Your qualifications

• Degree level or equivalent is desirable
• English and Maths GCSE or equivalent is essential
• Recognised software based accreditations 

Your skills & knowledge

• Microsoft Dynamics CRM Functional knowledge

• Experience in implementing Microsoft Dynamics CRM software

• In depth technical knowledge of Microsoft Dynamics CRM and associated products

• Excellent communication skills and Business Acumen

• Team focussed but able to self-start and motivate

• Expert knowledge of projects and product life cycle

• Strong client facing skills

• Excellent requirement gathering

• Microsoft SQL Server experience and SQL Reporting Services is a plus 

Your experience

• At least 2 years’ experience in a CRM Consultancy role

• Developed multiple CRM systems 

Your behaviours

• Demonstrates enthusiasm and proactively seeks opportunities to improve the Service function

• Demonstrates commitment to the role, team and company, and will go the extra mile when required

• Demonstrates creativity and reacts positively to new challenges and change

• Team player but able to work on their own

• Ability to effectively train customers taking into account their existing skill levels

• Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner

• Self-starter and ability to use own initiative

• Driving Licence

• Prepared to travel