Credit Controller

Job Purpose

To work within the centralised head office credit team focusing on a specific area within the UK.  The role will carry specific KPI’s with an aim to facilitate a high level of cash flow across the group.

Duties and Responsibilities

• Manage the cash collection cycle of a designated portfolio of customers
• Identify and resolve customer queries aiming for one call resolution (OCR)
• Where OCR is not achieved, log query for customer advisor team
• Raise deposit invoices & review held orders due to account issues
• Provide internal customer service for other functions within the business
• Liaise with company solicitors to resolve debt issues
• Deliver set KPIs
• Ensure adherence to TSG Quality Standards
• General housekeeping with Dynamics NAV and Microsoft CRM
• Ad-hoc projects

Collaboration and Relationships:

• Working with team members to resolve customer issues
• Provide internal customer service to other departments within the business
• Discuss customer issues with management teams across the business

Your qualifications

• GCSE or equivalent

Your skills & knowledge

• Must be used to working to set KPIs – cash target/call handling
• Excellent telephone manner and interpersonal skills
• Excellent written skills (email, letter etc.)
• Strong administrative skills
• Understand the basic financial information provided by company credit reports
• Knowledge and experience of dealing with customer queries and disputes
• Good working knowledge of Microsoft applications (excel, outlook, word)
• Good organisational and time management skills

Your experience

• 1-2 years’ experience in a fast paced high volume credit/collections department essential

Your behaviours

• Demonstrate ownership of customer portfolio whilst delivering excellent customer service
• Demonstrate commitment to the role, team and company, and will go the extra mile when required
• React positively to new challenges and change