Credit Controller
Job Purpose
To work within the centralised head office credit team focusing on a specific area within the UK. The role will carry specific KPI’s with an aim to facilitate a high level of cash flow across the group.
Duties and Responsibilities
- Manage the cash collection cycle of a designated portfolio of customers
- Identify and resolve customer queries aiming for one call resolution (OCR)
- Where OCR is not achieved, log query for customer advisor team
- Raise deposit invoices & review held orders due to account issues
- Provide internal customer service for other functions within the business
- Liaise with company solicitors to resolve debt issues
- Deliver set KPIs
- Ensure adherence to TSG Quality Standards
- General housekeeping with Dynamics NAV and Microsoft CRM
- Ad-hoc projects
Collaboration and Relationships:
- Working with team members to resolve customer issues
- Provide internal customer service to other departments within the business
- Discuss customer issues with management teams across the business
Your qualifications
- GCSE or equivalent
Your skills & knowledge
- Must be used to working to set KPIs – cash target/call handling
- Excellent telephone manner and interpersonal skills
- Excellent written skills (email, letter etc.)
- Strong administrative skills
- Understand the basic financial information provided by company credit reports
- Knowledge and experience of dealing with customer queries and disputes
- Good working knowledge of Microsoft applications (excel, outlook, word)
- Good organisational and time management skills
Your experience
- 1-2 years’ experience in a fast paced high volume credit/collections department essential
Your behaviours
- Demonstrate ownership of customer portfolio whilst delivering excellent customer service
- Demonstrate commitment to the role, team and company, and will go the extra mile when required
- React positively to new challenges and change
Closing Date:
Wednesday, April 30, 2014 - 17:30