Credit Controller

Job Purpose

To work within the centralised head office credit team focusing on a specific area within the UK.  The role will carry specific KPI’s with an aim to facilitate a high level of cash flow across the group.

Duties and Responsibilities

  • Manage the cash collection cycle of a designated portfolio of customers
  • Identify and resolve customer queries aiming for one call resolution (OCR)
  • Where OCR is not achieved, log query for customer advisor team
  • Raise deposit invoices & review held orders due to account issues
  • Provide internal customer service for other functions within the business
  • Liaise with company solicitors to resolve debt issues
  • Deliver set KPIs
  • Ensure adherence to TSG Quality Standards
  • General housekeeping with Dynamics NAV and Microsoft CRM
  • Ad-hoc projects

Collaboration and Relationships:

  • Working with team members to resolve customer issues
  • Provide internal customer service to other departments within the business
  • Discuss customer issues with management teams across the business

Your qualifications

  • GCSE or equivalent

Your skills & knowledge

  • Must be used to working to set KPIs – cash target/call handling
  • Excellent telephone manner and interpersonal skills
  • Excellent written skills (email, letter etc.)
  • Strong administrative skills
  • Understand the basic financial information provided by company credit reports
  • Knowledge and experience of dealing with customer queries and disputes
  • Good working knowledge of Microsoft applications (excel, outlook, word)
  • Good organisational and time management skills

Your experience

  • 1-2 years’ experience in a fast paced high volume credit/collections department essential

Your behaviours

  • Demonstrate ownership of customer portfolio whilst delivering excellent customer service
  • Demonstrate commitment to the role, team and company, and will go the extra mile when required
  • React positively to new challenges and change
Closing Date: 
Wednesday, April 30, 2014 - 17:30
Live Chat Software