Technical Helpdesk Consultant
hardware remotely, including diagnosing faults in customers systems using remote access software and verbal instructions.
You will be responsible for ensuring all customers calls are responded to in a timely manner and making sure that all customers are kept up to date with the status of their fault. You will need to be able to diagnose and repair faults using TSG’s remote access tools and update the CRM system with all necessary information. It’s important that you meet team targets for responding and closing calls, whilst maintaining a high quality of service to our customers.
The ideal candidate will have a high level of technical and work related experience, with the ability to manage time efficiently and effectively, always paying strict attention to detail. They will possess excellent product knowledge of Microsoft Server and Desktop systems, HP Server and Workstation Maintenance Experience, Server disaster recovery, Virtualisation and Microsoft Exchange. Desirable skills would include Cisco technologies, Symantec backup software and Mitel hardware.
Closing Date:Friday, September 13, 2013 - 17:30