Technical Services Team Leader

Job Purpose

Duties and Responsibilities 

• Day-to-day management of technical consultants, including 1-1’s and appraisals
• Act as key technical escalation point for team members
• Be responsible for the successful delivery of assigned projects from beginning to end
• Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites primarily within their region but also around the country
• To ensure that at least 50% of their time is on chargeable work
• Maintain awareness of new and emerging technologies
• Work with technical delivery director to identify, prioritise and resource product training and staff development
• Manage day-to-day administration such as expenses and holiday approval for the team
• Participate in transition, RFS and escalation duties where required

 Mentoring and Leadership 

• Coach and mentor team members to identify their development needs
• Actively increase levels of skills and knowledge of your team and yourself
• Provide and receive quality feedback to / from other team members to aid personal development 

Collaboration and Relationships 

• With sales / technical specialists and clients to agree objectives for projects
• With project coordinators to help identify any issues that may impact project delivery

Knowledge, Skills and Experience

Your qualifications 

• Degree level or equivalent
• MCSE, CCNA, VCP or equivalent qualification would be desirable 

Your skills & knowledge 

• Excellent communication skills
• Staff management skills
• Ability to respond to clients under SLA and work under pressure
• Able to balance workload with team leader responsibilities
• Committed to the highest standards of service
• Well organised
• Ability to delegate tasks and responsibilities to appropriate personnel
• Broad technical knowledge;
• Microsoft Exchange 2010 to 2013
• Microsoft Windows Server 2008 R2 to 2012 R2
• Microsoft Office 365
• Virtualisation; Microsoft Hyper-V, VMware
• LAN / WAN / SAN technologies
• Firewalls / switching / routing
• Sophos Endpoint Security SuitSymantec Backup Exec
• Strong inter-personal skills and have the ability to communicate difficult and sensitive information
• Ability to manage a number of on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
• Ability to look for ways to improve and promote quality
• Must have a clean or near clean driving licence

Your experience 

• Considerable experience in a similar role
• Excellent knowledge of current IT technologies 

Your behaviours 

• Good time and workload management skills
• Highly motivated – sets and achieves challenging goals
• Conscientious, well organised and customer focused
• Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
• Demonstrates commitment to the role, team and company, and will go the extra mile when required