Technical Services Team Leader

Job Purpose

 
The role of the technical services team leader is to assist in the activities of their team on a day-to-day basis as well as to plan, execute and complete their own projects to agreed deadlines and within budget.  This includes pre-installation liaison with the client / salesperson to agree objectives, preparing a technical plan and execution of the plan to completion with customer acceptance.

 

Duties and Responsibilities 

  • Day-to-day management of technical consultants, including 1-1’s and appraisals
  • Act as key technical escalation point for team members
  • Be responsible for the successful delivery of assigned projects from beginning to end
  • Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites primarily within their region but also around the country
  • To ensure that at least 50% of their time is on chargeable work
  • Maintain awareness of new and emerging technologies
  • Work with technical delivery director to identify, prioritise and resource product training and staff development
  • Manage day-to-day administration such as expenses and holiday approval for the team
  • Participate in transition, RFS and escalation duties where required

 Mentoring and Leadership 

  • Coach and mentor team members to identify their development needs
  • Actively increase levels of skills and knowledge of your team and yourself
  • Provide and receive quality feedback to / from other team members to aid personal development 

Collaboration and Relationships 

  • With sales / technical specialists and clients to agree objectives for projects
  • With project coordinators to help identify any issues that may impact project delivery

Knowledge, Skills and Experience

Your qualifications 

  • Degree level or equivalent
  • MCSE, CCNA, VCP or equivalent qualification would be desirable 

Your skills & knowledge 

  • Excellent communication skills
  • Staff management skills
  • Ability to respond to clients under SLA and work under pressure
  • Able to balance workload with team leader responsibilities
  • Committed to the highest standards of service
  • Well organised
  • Ability to delegate tasks and responsibilities to appropriate personnel
  • Broad technical knowledge;
    • Microsoft Exchange 2010 to 2013
    • Microsoft Windows Server 2008 R2 to 2012 R2
    • Microsoft Office 365
    • Virtualisation; Microsoft Hyper-V, VMware
    • LAN / WAN / SAN technologies
    • Firewalls / switching / routing
    • Sophos Endpoint Security SuitSymantec Backup Exec
  • Strong inter-personal skills and have the ability to communicate difficult and sensitive information
  • Ability to manage a number of on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
  • Ability to look for ways to improve and promote quality
  • Must have a clean or near clean driving licence

Your experience 

  • Considerable experience in a similar role
  • Excellent knowledge of current IT technologies 

Your behaviours 

  • Good time and workload management skills
  • Highly motivated – sets and achieves challenging goals
  • Conscientious, well organised and customer focused
  • Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Demonstrates commitment to the role, team and company, and will go the extra mile when required
Closing Date: 
Friday, February 7, 2014 - 17:00
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