Account Director - Midlands/South

Job Purpose:

To effectively account manage approx. 80 TSG customers.  To achieve a monthly sales and profit target through cross and up selling within the account base, maximising sales from those accounts whilst also maintaining customer satisfaction and retention targets. 

Reports To:

Regional Managing Director 

Department:

Sales 

Job Dimensions:

No direct reports 

Main Duties and Responsibilities: 

• To achieve an agreed monthly sales target from a designated customer base of approx. 80 existing TSG customers.*  The sales target will be agreed by the line manager and in line with TSG policy
• Ensure customer retention is achieved with positive base value growth as agreed by RMD.
• To build a pipeline with sufficient volume and value to continually achieve sales targets.
• To ensure all assigned TSG customers are regularly updated with full TSG product portfolio and service information.
• To act as initial point of contact for information requests and enquiries from assigned customers.
• To liaise with TSG service colleagues as required to progress and resolve customer service issues as required
• To ensure TSG CRM systems are continually updated with all relevant and accurate customer information. 
• To complete all TSG project management and sales documentation at all stages of the sales cycle as required.
• To ensure all products and service purchased on behalf of the customer are done so through the approved TSG supplier list and through the agreed purchasing process
• To maintain and enhance the TSG brand as ambassador of TSG with all customers. 

Knowledge, Skills and Experience Required: 

• 5yrs+ direct account management experience with proven success
• Demonstrable knowledge of the SME marketplace
• Demonstrable IT product knowledge – (ideally across infrastructure, services and applications)
• Knowledge of consultative sales methods
• Proven track record of meeting monthly sales targets 

Qualifications Required: 

• Education to A Level standard or equivalent
• Formal sales qualifications or programmes of study desirable