Account Director - Midlands/South
Job Purpose:
To effectively account manage approx. 80 TSG customers. To achieve a monthly sales and profit target through cross and up selling within the account base, maximising sales from those accounts whilst also maintaining customer satisfaction and retention targets.
Reports To:
Regional Managing Director
Department:
Sales
Job Dimensions:
No direct reports
Main Duties and Responsibilities:
- To achieve an agreed monthly sales target from a designated customer base of approx. 80 existing TSG customers.* The sales target will be agreed by the line manager and in line with TSG policy
- Ensure customer retention is achieved with positive base value growth as agreed by RMD.
- To build a pipeline with sufficient volume and value to continually achieve sales targets.
- To ensure all assigned TSG customers are regularly updated with full TSG product portfolio and service information.
- To act as initial point of contact for information requests and enquiries from assigned customers.
- To liaise with TSG service colleagues as required to progress and resolve customer service issues as required
- To ensure TSG CRM systems are continually updated with all relevant and accurate customer information.
- To complete all TSG project management and sales documentation at all stages of the sales cycle as required.
- To ensure all products and service purchased on behalf of the customer are done so through the approved TSG supplier list and through the agreed purchasing process
- To maintain and enhance the TSG brand as ambassador of TSG with all customers.
Knowledge, Skills and Experience Required:
- 5yrs+ direct account management experience with proven success
- Demonstrable knowledge of the SME marketplace
- Demonstrable IT product knowledge – (ideally across infrastructure, services and applications)
- Knowledge of consultative sales methods
- Proven track record of meeting monthly sales targets
Qualifications Required:
- Education to A Level standard or equivalent
- Formal sales qualifications or programmes of study desirable
Closing Date:
Friday, October 17, 2014 - 11:00