Account Director - Northern Sales

Job Purpose:

To effectively account manage approx. 80 TSG customers.  To achieve a monthly sales and profit target through cross and up selling within the account base, maximising sales from those accounts whilst also maintaining customer satisfaction and retention targets. 

Reports To:

Regional Managing Director


Northern Sales

Job Dimensions:

No direct reports


Main Duties and Responsibilities:

  • To achieve an agreed monthly sales target from a designated customer base of approx. 80 existing TSG customers.*  The sales target will be agreed by the line manager and in line with TSG policy
  • Ensure customer retention is achieved with positive base value growth as agreed by RMD.
  • To build a pipeline with sufficient volume and value to continually achieve sales targets.
  • To ensure all assigned TSG customers are regularly updated with full TSG product portfolio and service information.
  • To act as initial point of contact for information requests and enquiries from assigned customers.
  • To liaise with TSG service colleagues as required to progress and resolve customer service issues as required
  • To ensure TSG CRM systems are continually updated with all relevant and accurate customer information. 
  • To complete all TSG project management and sales documentation at all stages of the sales cycle as required.
  • To ensure all products and service purchased on behalf of the customer are done so through the approved TSG supplier list and through the agreed purchasing process
  • To maintain and enhance the TSG brand as ambassador of TSG with all customers.


Knowledge, Skills and Experience Required:

  • 5yrs+ direct account management experience with proven success
  • Demonstrable knowledge of the SME marketplace
  • Demonstrable IT product knowledge – (ideally across infrastructure, services and applications)
  • Knowledge of consultative sales methods
  • Proven track record of meeting monthly sales targets


Qualifications Required:

  • Education to A Level standard or equivalent
  • Formal sales qualifications or programmes of study desirable
Closing Date: 
Monday, July 21, 2014 - 17:30