Credit Controller

Job PurposeTo work within the centralised head office credit team focusing primarily on transaction processing for the VAM & ADAM team.  The role will carry specific responsibility in key areas managing processes supporting the centralised team, with an aim to facilitate a high level of cash flow across the group. Duties and Responsibilities

• Management of monthly direct debit collection process
• Collection of accounts on monthly billing (non DD)
• Management of automated letter routine
• Transaction processing of all cash/allocating/reconcile to bank
• Leasing – liaise with lease provider/customers for orders being financed
• Monitor general department mailbox
• Identify and resolve customer queries aiming for one call resolution (OCR)
• Where OCR is not achieved, log query for customer advisor team
• Set up new customer accounts (credit check, escalate potential risks to the business)
• Review orders flagged as hold
• Apply auto legal process – liaising with Team Leader/3rd party
• Liaise with customers on pre legal accounts
• Credit Control Reporting (daily / weekly / monthly for group)
• Provide internal customer service for other functions within the business
• Deliver set KPIs
• Ensure adherence to TSG Quality Standards
• General housekeeping with Dynamics NAV and Microsoft CRM
• Ad-hoc projects 

Collaboration and Relationships:

• Working with team members to resolve customer issues
• Provide internal customer service to other departments within the business
• Discuss customer issues with management teams across the business 

Knowledge, Skills and ExperienceYour qualifications

• GCSE or equivalent 

Your skills & knowledge 

• Ability to work with complex reports/processes and have excellent attention to detail
• Excellent working knowledge of Microsoft applications (excel, outlook, word)
• Must be used to working to set KPIs – cash target/reporting deadlines
• Excellent telephone manner and interpersonal skills
• Excellent written skills (email, letter etc.)
• Strong administrative skills
• Understand the basic financial information provided by company credit reports
• Knowledge and experience of dealing with customer queries and disputes
• Good organisational and time management skills
• Ability to develop a good understanding the products and services that TSG offers 

Your experience

• 1-2 years’ experience in a fast paced high volume credit/collections department essential 

Your behaviours

• Demonstrate ownership of customer portfolio whilst delivering excellent customer service
• Demonstrate commitment to the role, team and company, and will go the extra mile when required
• React positively to new challenges and change