Credit Controller
Job PurposeTo work within the centralised head office credit team focusing primarily on transaction processing for the VAM & ADAM team. The role will carry specific responsibility in key areas managing processes supporting the centralised team, with an aim to facilitate a high level of cash flow across the group. Duties and Responsibilities
- Management of monthly direct debit collection process
- Collection of accounts on monthly billing (non DD)
- Management of automated letter routine
- Transaction processing of all cash/allocating/reconcile to bank
- Leasing – liaise with lease provider/customers for orders being financed
- Monitor general department mailbox
- Identify and resolve customer queries aiming for one call resolution (OCR)
- Where OCR is not achieved, log query for customer advisor team
- Set up new customer accounts (credit check, escalate potential risks to the business)
- Review orders flagged as hold
- Apply auto legal process – liaising with Team Leader/3rd party
- Liaise with customers on pre legal accounts
- Credit Control Reporting (daily / weekly / monthly for group)
- Provide internal customer service for other functions within the business
- Deliver set KPIs
- Ensure adherence to TSG Quality Standards
- General housekeeping with Dynamics NAV and Microsoft CRM
- Ad-hoc projects
Collaboration and Relationships:
- Working with team members to resolve customer issues
- Provide internal customer service to other departments within the business
- Discuss customer issues with management teams across the business
Knowledge, Skills and ExperienceYour qualifications
- GCSE or equivalent
Your skills & knowledge
- Ability to work with complex reports/processes and have excellent attention to detail
- Excellent working knowledge of Microsoft applications (excel, outlook, word)
- Must be used to working to set KPIs – cash target/reporting deadlines
- Excellent telephone manner and interpersonal skills
- Excellent written skills (email, letter etc.)
- Strong administrative skills
- Understand the basic financial information provided by company credit reports
- Knowledge and experience of dealing with customer queries and disputes
- Good organisational and time management skills
- Ability to develop a good understanding the products and services that TSG offers
Your experience
- 1-2 years’ experience in a fast paced high volume credit/collections department essential
Your behaviours
- Demonstrate ownership of customer portfolio whilst delivering excellent customer service
- Demonstrate commitment to the role, team and company, and will go the extra mile when required
- React positively to new challenges and change
Closing Date:
Friday, February 13, 2015 - 17:30