Credit Controller

Job PurposeTo work within the centralised head office credit team focusing primarily on transaction processing for the VAM & ADAM team.  The role will carry specific responsibility in key areas managing processes supporting the centralised team, with an aim to facilitate a high level of cash flow across the group. Duties and Responsibilities

  • Management of monthly direct debit collection process
  • Collection of accounts on monthly billing (non DD)
  • Management of automated letter routine
  • Transaction processing of all cash/allocating/reconcile to bank
  • Leasing – liaise with lease provider/customers for orders being financed
  • Monitor general department mailbox
  • Identify and resolve customer queries aiming for one call resolution (OCR)
  • Where OCR is not achieved, log query for customer advisor team
  • Set up new customer accounts (credit check, escalate potential risks to the business)
  • Review orders flagged as hold
  • Apply auto legal process – liaising with Team Leader/3rd party
  • Liaise with customers on pre legal accounts
  • Credit Control Reporting (daily / weekly / monthly for group)
  • Provide internal customer service for other functions within the business
  • Deliver set KPIs
  • Ensure adherence to TSG Quality Standards
  • General housekeeping with Dynamics NAV and Microsoft CRM
  • Ad-hoc projects 

Collaboration and Relationships:

  • Working with team members to resolve customer issues
  • Provide internal customer service to other departments within the business
  • Discuss customer issues with management teams across the business 

Knowledge, Skills and ExperienceYour qualifications

  • GCSE or equivalent 

Your skills & knowledge 

  • Ability to work with complex reports/processes and have excellent attention to detail
  • Excellent working knowledge of Microsoft applications (excel, outlook, word)
  • Must be used to working to set KPIs – cash target/reporting deadlines
  • Excellent telephone manner and interpersonal skills
  • Excellent written skills (email, letter etc.)
  • Strong administrative skills
  • Understand the basic financial information provided by company credit reports
  • Knowledge and experience of dealing with customer queries and disputes
  • Good organisational and time management skills
  • Ability to develop a good understanding the products and services that TSG offers 

Your experience

  • 1-2 years’ experience in a fast paced high volume credit/collections department essential 

Your behaviours

  • Demonstrate ownership of customer portfolio whilst delivering excellent customer service
  • Demonstrate commitment to the role, team and company, and will go the extra mile when required
  • React positively to new challenges and change


Closing Date: 
Friday, February 13, 2015 - 17:30