Microsoft Dynamics CRM Consultant

Job Purpose

To provide consultancy services to a wide range of customers. To deal with technical escalations within the broader silo 

Duties and Responsibilities

  • Conduct Consultancy role:
    • Analyse business requirements
    • Make recommendations to customers based on solutions in product stack and the needs of the customer’s business
    • Write documentation to high standard
    • Install and implement software
    • Configure solutions to meet customer’s business needs
    • Conduct user training
    • Project manage small to medium sized projects
  • Scoping, data migration, training, support
  • Manage customers
  • Provide technical assistance to rest of the business
  • Support provision to the Support team on ad-hoc basis 

Knowledge, Skills and Experience

Your qualifications

  • Degree level or equivalent is desirable
  • English and Maths GCSE or equivalent is essential
  • Recognised software based accreditations
    • Microsoft Dynamics CRM Functional knowledge
    • Experience in implementing Microsoft Dynamics CRM software
    • In depth technical knowledge of Microsoft Dynamics CRM and associated products
    • Excellent communication skills and Business Acumen
    • Team focussed but able to self-start and motivate
    • Expert knowledge of projects and product life cycle
    • Strong client facing skills
    • Excellent requirement gathering
    • Microsoft SQL Server experience and SQL Reporting Services is a plus 

Your skills & knowledge 

Your experience

  • At least 2 years’ experience in a CRM Consultancy role
  • Developed multiple CRM systems 

Your behaviours

  • Demonstrates enthusiasm and proactively seeks opportunities to improve the Service function
  • Demonstrates commitment to the role, team and company, and will go the extra mile when required
  • Demonstrates creativity and reacts positively to new challenges and change
  • Team player but able to work on their own
  • Ability to effectively train customers taking into account their existing skill levels
  • Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
  • Self-starter and ability to use own initiative
  • Driving Licence
  • Prepared to travel
Closing Date: 
Friday, May 16, 2014 - 09:00