Sage Support Consultant

Job PurposeProviding first line telephone and remote support to customers for a range of Sage Products and third party add on products. Duties and Responsibilities 

  • Responding to and resolving Sage support queries via telephone, email and remote access.
  • Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases.
  • Call Management and prioritisation to ensure service levels agreements are met
  • Problems analysis and investigation work.
  • Data investigation work and report writing.
  • Keeping up to date with latest software / patches.
  • To carry out other support duties that may be required.
  • Promoting continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business.
  • This job description is not exhaustive and may be adjusted periodically after review and consultation
  • You will also be expected to carry out any reasonable duties which may be requested from time-to-time
  • Work safely at all times in accordance with Legislative requirements and Company Policy and Procedures 

Collaboration and Relationships:

  • With the Sage Support Manager and Sage Support team to provide continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business.
  • With ADAM to identify customer training or technology improvements opportunities with a view to reducing support issues 

Knowledge, Skills and ExperienceYour qualifications

  • Accounts knowledge essential
  • Proven track record of experience of Sage accounting software essential
  • Proven track record of experience of Sage 200 and Payroll an advantage
  • Experience of Spindle, Credit Hound or Sicon also an advantage
  • Good understanding of Microsoft Office products 

Your skills & knowledge

  • Excellent written and verbal communication skills
  • Must be Customer Focused
  • Ability to communicate to customers at a variety of levels
  • Excellent telephone manner
  • Attention to detail is paramount, along with the ability to manage personal workload and work to your own initiative.
  • Great analytical skills with a confident pro-active approach to work
  • Good working knowledge of databases and queries an advantage
  • Experience with remote access software and associated technologies an advantage 

Your experience

  • Sage 200 Accreditation preferred
  • Accounting Qualifications preferred
  • Knowledge of associated Sage products would be an advantage.
  • Educated to a minimum of GCSE Level (with at least 5 grades A-C, including English and Mathematics) 

Your behaviours

  • Self-starter and ability to use own initiative
  • Good team player
Closing Date: 
Friday, July 31, 2015 - 17:30
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