Scheduling Co-ordinator - 9 month fixed term contract

Job Purpose Reporting to the Scheduling Manager you will coordinate service projects once the orders have been received and processed. This may include kick-off meetings with the sales team and project managers and close coordination with the implementation team. Duties and Responsibilities 

  • The coordination of the implementation process from initial sales order through to project completion.
  • Co-ordinate field support requests in-line with agreed SLA’s
  • Schedule ‘break-fix’ visits in-line with agreed SLA’s
  • Liaising with the sales team with all new orders around Lead Times.
  • Create new projects within CRM once order has been processed.
  • Maintain internal systems to ensure TSG One way processes are followed
  • Assist with the forecasting and smooth delivery of all projects.
  • Manage category B & C projects, working with Consultants and Customers.
  • Streamlining the installation process which will include liaising with the implementation team members, engineers and arranging implementation      dates with the customer
  • Proactively checking Project Documentation is in place for projects at various critical stages
  • Escalate any projects that are required to ensure visibility to the team, following TSG One Way process
  • Cleansing the Order Book on a Monthly basis
  • Attend regular project review meetings with the Project Services Team Leader.
  • Weekly and Monthly reporting around Projects, Chargeable values and Key Performance Indicators
  • Build strong relationships with Consultants and awareness of consultants skill sets
  • Highlight any skills issues on certain products to Team Leaders and Service Director
  • General administration as required 

Collaboration and Relationships:

  • With the Project Office Manager, Project Managers, Project Co-Ordination Team and Scheduling Manager to ensure the successful delivery of Projects to the Customer
  • With all internal relevant departments within the business 

Knowledge, Skills and ExperienceYour qualifications 

  • Project management qualifications would be an advantage but not essential
  • IT Qualifications would be an advantage but not essential 

Your skills & knowledge 

  • Excellent organisation skills and proven Customer Service skills
  • Have good appreciation of general hardware and software
  • Confident, professional and proactive attitude to work
  • Good telephone manner
  • Must be accurate with proven numeracy skills
  • Must be an effective communicator 

Your experience 

  • Experience of the IT Services industry would be an advantage
  • Proven scheduling experience would be an advantage
  • Proven project management experience would be an advantage
  • Proven project coordination experience would be an advantage 

Your behaviours 

  • Demonstrates enthusiasm and proactively seeks opportunities to improve the Scheduling function
  • Demonstrates commitment to the role, team and company, and will go the extra mile when required
  • Demonstrates creativity and reacts positively to new challenges and change
Closing Date: 
Friday, March 6, 2015 - 17:30