Scheduling Co-ordinator - 9 month fixed term contract

Job Purpose Reporting to the Scheduling Manager you will coordinate service projects once the orders have been received and processed. This may include kick-off meetings with the sales team and project managers and close coordination with the implementation team. Duties and Responsibilities 

• The coordination of the implementation process from initial sales order through to project completion.
• Co-ordinate field support requests in-line with agreed SLA’s
• Schedule ‘break-fix’ visits in-line with agreed SLA’s
• Liaising with the sales team with all new orders around Lead Times.
• Create new projects within CRM once order has been processed.
• Maintain internal systems to ensure TSG One way processes are followed
• Assist with the forecasting and smooth delivery of all projects.
• Manage category B & C projects, working with Consultants and Customers.
• Streamlining the installation process which will include liaising with the implementation team members, engineers and arranging implementation      dates with the customer
• Proactively checking Project Documentation is in place for projects at various critical stages
• Escalate any projects that are required to ensure visibility to the team, following TSG One Way process
• Cleansing the Order Book on a Monthly basis
• Attend regular project review meetings with the Project Services Team Leader.
• Weekly and Monthly reporting around Projects, Chargeable values and Key Performance Indicators
• Build strong relationships with Consultants and awareness of consultants skill sets
• Highlight any skills issues on certain products to Team Leaders and Service Director
• General administration as required 

Collaboration and Relationships:

• With the Project Office Manager, Project Managers, Project Co-Ordination Team and Scheduling Manager to ensure the successful delivery of Projects to the Customer
• With all internal relevant departments within the business 

Knowledge, Skills and ExperienceYour qualifications 

• Project management qualifications would be an advantage but not essential
• IT Qualifications would be an advantage but not essential 

Your skills & knowledge 

• Excellent organisation skills and proven Customer Service skills
• Have good appreciation of general hardware and software
• Confident, professional and proactive attitude to work
• Good telephone manner
• Must be accurate with proven numeracy skills
• Must be an effective communicator 

Your experience 

• Experience of the IT Services industry would be an advantage
• Proven scheduling experience would be an advantage
• Proven project management experience would be an advantage
• Proven project coordination experience would be an advantage 

Your behaviours 

• Demonstrates enthusiasm and proactively seeks opportunities to improve the Scheduling function
• Demonstrates commitment to the role, team and company, and will go the extra mile when required
• Demonstrates creativity and reacts positively to new challenges and change