T0006 Call Controller
We are currently looking to recruit a customer focussed, highly organised and motivated Call Controller to join our existing team in our Team Valley office.
Within this role you will be required to log customer support cases and allocate to the appropriate team and queues, manage customer requests for updates on open cases and maintain our customer database as requested. You will need to ensure that our customers receive the highest quality of service possible and ensure that calls are answered within 3 rings. Therefore, we need you to have previous experience of answering calls within a business to business environment. Going forward, we will be asking our Call Control team to resolve some first line support queries, therefore either some IT experience or an IT qualification would be a distinct advantage.
Key to this role is that you have previous call control experience ideally within a support or delivery environment. You have first class written and verbal communication skills with the ability to take ownership of the calls you deal with. As you could be taking up to 150 calls per day, excellent organisational skills are a must along with the ability to make decisions and exhibit sound and accurate judgement.
What else do we need from you? A passion for dealing with and resolving customer calls, previous experience of using the Microsoft Office Suite and the ability to ensure calls are allocated to the appropriate teams if escalations are required.
What can we offer you? An award winning training and development programme with the opportunity for you to gain technical certifications along with a full calendar of soft skills training including time management, organisation skills and communication skills. We offer 25 days’ holiday per year, contributory pension scheme, life assurance and much more besides.
So if you have the passion for resolving customer issues and are committed to providing the highest quality of service then we’d love to hear from you.