T0015 2nd Line Infrastructure Technical Support Consultant
We are currently looking to recruit a customer focussed, highly organised and motivated Technical Support Consultant to join our existing Scottish team.
Within this role you will be required to remotely diagnose and repair faults in customer systems using remote access software and verbal instructions. You will ensure customer calls are responded to in a timely manner, ensure customers are kept updated with the status of their fault, update our service desk system with detailed notes and resolutions whilst ensuring a high quality of service is provided to our customers. Therefore we need you to have extensive working experience and knowledge of Firewall and virtualistion technologies alongside Microsoft Desktop operating systems and network configuration and diagnostics.
Key to this role is that you have a minimum 2 years’ experience within a WAN/Server environment and a working experience of site infrastructure to support our ever increasing customer base. To succeed in this role you must have a passion for delivering a first class technical customer service as well as the ability to prioritise your workload. As you will be managing multiple cases at the same time excellent organisational skills are a must along with the ability to make decisions and exhibit sound and accurate judgement
What else do we need from you? Ideally experience in Microsoft Exchange and TCP/IP, Draytek and Enterprise anti-virus software. An MCSA certification would also be an advantage.
What can we offer you? An award winning training and development programme with the opportunity for you to gain technical certifications including Microsoft, VMWare and Sophos, alongside an annual training programme delivered by our in-house Microsoft certified trainer.
We have a brand new office environment and offer 25 days holiday per year, contributory pension scheme, life assurance and much more besides.
So if you are a highly customer focussed individual with a passion for dealing with multiple technical calls and are committed to providing the highest quality of service, then we would love to hear from you.