T0021 SystemCare Support Consultant
We are currently looking to recruit a customer focussed, highly organised and motivated SystemCare Support Consultant to join our existing team based in Scotland.
Within this role you will be required to provide telephone and remote support on a wide range of IT hardware and software products to an established and growing base of Network Support customers. You will ensure that you respond to all support queries either via telephone or remote access in a timely manner ensuring that the highest quality of service is provided to our customers. Therefore, the ability to manage calls, scheduling of work and prioritisation are key to this role to ensure that service levels are continually met.
Key to this role is previous experience in Windows Server (2008/2012/2016), Windows SBS (2008/2011) and Symantec Backup Exec and a hosted/on premise backup solution. AV Protection either Trend, Symantec, Sophos, McAfee. To succeed in this role, you must have a passion for delivering a first class technical customer service and the ability to make decisions, exhibiting sound, logical and accurate judgement.
What else do we need from you? Ideally experience in dealing with hosted backup solutions (BTL, Asigra, Datto), storage solutions (SAN, NAS, Cluster) and hardware fault diagnostics.
What can we offer you? An award winning training and development programme with the opportunity for you to gain technical certifications including Microsoft, VMWare and Sophos, alongside an annual training programme delivered by our in-house Microsoft certified trainer.
We have a brand new office environment and offer 25 days’ holiday per year, contributory pension scheme, life assurance and much more besides.
So if you are a highly customer focussed individual with a passion for dealing with multiple technical calls and are committed to providing the highest quality of service, then we would love to hear from you.