Calling all call centres - mobilising your workforce with cloud telephony
This is the third in our series of telephony webinars presented by TSG’s senior telephony specialist Warren Free. These webinars are designed to give our viewers a short, sharp outline of key topics in the telephony world, with the aim of offering information and insights to help you stay abreast of the latest developments in technology.
Having full control over telephone services is a must for any size organisation. The effectiveness of your telephone system is key and streamlining your calls and call handing is something many businesses are striving to achieve in order to improve customer experience and manage costs.
Businesses can now benefit from enterprise-level service with cloud-based telephony services that offer all the same features as your current telephone system, but go above and beyond in features that improve customer service but also manage the costs associated with any telephone solution. You don’t need to be a call centre to be able to give your customers that exceptional streamlined service.
Hosted telephony and customer experience
Time is a precious commodity and in the business world time means money. Customers are looking for a fast solution to their problem, a fantastic customer service and they need it to be done ASAP. They will value your business if you value their time.
Organisational success and long-term growth hinges on your customers and their experience with your business. Touchpoints with your customers are becoming more digital than ever but one channel that is still going strong is the telephone call. For many, this human interaction is what breathes life into your organisation, and making that experience as smooth as possible for your customers will drive that strong customer relationship.
TSG has been working with companies across the UK to deploy cloud-based telephone systems that offer an enterprise-grade service at an affordable price. We often see customers make large savings based on moving to a modern system. The ability to predict cost-per-user is also something that greatly helps when budgeting.
About the webinar
In this webinar our Senior Telecoms Specialist Warren Free takes us through why enterprise-grade telephony is now attainable for any sized business, and why it should absolutely be on the top of the agenda for those looking to compare prices and consider features that may have previously been too expensive.
As our “telephony guru”, Warren will also give his hints and tips on optimising call flow to ensure a seamless customer experience.
Mobility is a topic high on the agenda of many businesses across the UK but have you considered it? Being available anytime, anywhere is a concept that has skyrocketed in the past few years and with the rise in cloud adoption, there’s no wonder this concept has spread to the world of telephony.
The three key areas for this webinar are:
- Call centre is for big business, right?
- Optimising call flow
- Mobilising your call centre
Who is this webinar for?
- For those looking for more information on how cloud telephone systems work.
- For companies looking to potentially reduce costs in the telephony outgoings.
- For those companies affected by the BT end-of-life announcement who are looking to find out more about replacements.