For years, we’ve worked with a number of housing associations to create solutions which not only address the specific challenges facing your sector, but have broad applications which allow you to get the most out of your investment.
Uncovering hidden treasures
One solution which we’re continually helping social housing providers see a demonstrable ROI from is Office 365.
Most organisations like yours have already adopted the leading productivity suite to take advantage of the latest versions of Word, Outlook, Excel and so on. What we can help you with is understanding how the lesser-known tools that come as part of Office 365 can help you streamline processes, create efficiencies and ultimately help you deliver a better service to your tenants.
We know social housing providers are constantly trying to innovate with the ultimate aim of a better tenant experience, but you’re bound by regulations which can make that challenging. But Office 365 can help you create the efficiencies that will free your staff up to focus on customer experience, while helping you comply with the Value for Money Standard.
Why work with TSG?
Our Chief Marketing Officer, Stephen Green, wrote an exclusive article for Housing Technology magazine discussing how you can reap the benefits of your Office 365 investment and the ways we’ve already helped our social housing customers do just that.
Direct communication streams
Not only do we practise what we preach by using Microsoft Teams to communicate internally, we also use it to collaborate directly with our housing association customers. Want the latest insights? Request to join to the TSG Housing Forum!
We love that the social housing sector is tight-knit. All housing associations have the same strategic goals; to improve the lives of their tenants, and share knowledge. When we find something that works for one provider, we’ll share it with you too.
Our experts travel the length and breadth of the UK to visit our social housing customers. We’re on the frontline of the sector and we’re proud to have a deep understanding of your processes and challenges. Our customers tell us our people are great, too.
Thanks to our work with some of the UK’s leading housing organisations, we have an unrivalled understanding of your business processes, challenges and goals. We’ll use that to implement a truly tailored solution for your organisation.
Our work in the social housing sector
Our long-standing partnership with some of the biggest and most well-established housing associations in the UK has delivered fantastic results.
We’re continuing to offer sector solutions and advice to housing associations of all sizes, from Plymouth to Aberdeen and everywhere in-between. We host monthly webinars dedicated to the social housing sector and attend Housing Technology ever year to share valuable insights.
The modern workplace for housing associations
This webinar centres around Microsoft Teams - a 'central hub' for communication and collaboration, available as part of the Office 365 suite. TSG's Office 365 expert, Tony Hughes, gives an introduction to the platform and how it can help housing associations to build a 'modern workplace'.
Discover the art of the possible with Office 365
The Office 365 suite is jam-packed with an ever-growing list of tools and features that, when utilised effectively, have the potential to greatly enhance the way you work - ultimately improving your organisation's productivity and efficiency. At TSG, we call these the 'hidden treasures'.
Our results in the housing sector
Importantly, we’ve developed a number of sector-specific solutions that deliver tangible benefits.
Tangible efficiencies for Home Group
Home Group turned to trusted partner TSG to overhaul its customer service process. By implementing an intelligent knowledge management system, we saved Home Group £220,000 upfront, with further cost-savings down the line, and reduced its staff training time by 70%. This has allowed Home Group to invest this surplus in improving its tenants’ experience.
Trafford Housing Trust on target for 50% savings
The housing association was looking to streamline an unwieldly and inconsistent but essential process: tenant onboarding. By digitising the process into a guided, step-by-step system that auto-generated essential property and tenant documents, TSG is helping Trafford Housing Trust reach its aim of 50% savings on the process.
Data completeness for GreenSquare Group
Like all social housing providers, GreenSquare’s board members were required to complete declarations of interest annually. The organisation found this difficult to manage via email correspondence, so TSG implemented a digital process which stored the data securely and automated triggers to complete again annually.
Improved expenses management for Curo
It’s not just housing-specific challenges our solutions address, but those affecting all businesses. Housing association Curo wanted to improve its management of expenses for over 500 staff members, including home workers with limited access to hardware. An automated solution allowed Curo to collect accurate information to correctly complete claims.