Celebrating 25 Years With TSG: Howard Burton, TSG’s Technical Field Escalation Engineer

Recently, our technical field escalation engineer, Howard Burton, celebrated working at TSG for 25 years. Having recently placed in 6 Best Companies lists for 2021, we decided it would be interesting to find out what it was about TSG that made Howard stay with us for 25 years.

When did you begin working for TSG and what role did you have?

This makes me feel very old! I actually started with Croft back in 1996 working as a Field Engineer for Ant Morrison in a small team in the North East. This was prior to the acquisition by TSG in 2010. 

Can you take us through what a typical day looks like for you?

I don’t think there is a typical day – my role has a lot of variety to it.

One day, I could be involved with a customer in their offices resolving an issue with a printer. The next day I could be resolving larger issues with Networking or Servers. Because of this I have to be ready for whatever the day could throw at me.

I also get involved with work in the Configuration Centre and at present I’m helping out with the Cyber Security Reviews for customers.

What is the most enjoyable part of your role?

Every day is different because of the jobs I’m required to do. As I said before, no day is the same.

One of my favourite things about the role however, is that I get to travel, so I’m able to see all sorts of places around the country I wouldn’t otherwise have seen.

What advice would you give those looking to pursue a similar career to you?

Stick at it! You don’t have to know everything – just know who to talk to for advice. Eventually, you will be able to retain knowledge and pick things up quickly the more you do it. 

Best of all, you meet some great people along the way. 

Start a career with TSG today

It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement, as well as some Regional Awards.

If you want to be part of that, you can view our latest roles here.