IT solutions specialists TSG have been awarded the International Quality Management Standard ISO 9001:2008 following a multi-site group assessment covering all of their 12 offices around the UK.
Since it was established 10 years ago TSG’s growth has been through a strategy of acquisition with their existing 12 sites the result of acquiring 27 smaller IT companies around the UK. One of the main challenges from this growth has been combining all of these businesses into one efficient organisation.
The ISO 9001 certification is a clear indication that TSG, steered by CEO David Stonehouse, has successfully forged these businesses into the one, integrated national company it is today.
Stonehouse said “ISO 9001 is a fantastic achievement that will continue to benefit the company internally as well as strengthening our competitiveness all over the UK. TSG is committed to providing the best quality of experience possible to our customers and this certification will ensure we continuously tune our processes going forward as our business develops.”
TSG offers IT services, Telecoms Solutions and IT security specific to individual business requirements. They are a leading provider of CRM software, cloud computing and specialist services such as Microsoft Dynamics NAV, Sage Software, SharePoint and Pegasus business software and offer both business software and hardware IT services support.
Sonya Johnson, Quality Manager at TSG who drove the accreditation process explains “Through attaining group certification we’ve successfully demonstrated that all elements of the business, across all of our products, in all of TSG’s offices, can operate to the same high quality standards. This means that our customers can expect to receive a seamless experience regardless of whether they are dealing with one of our 300 specialists or a member of our centralised business support teams based at Head Office.”
TSG’s Chief Operating Officer, Steve Cox, responsible for the group’s service and support said “Our industry is hugely competitive. So to be independently recognised by a third party for the high standard and quality of our work is hugely important.
“Our offering at TSG is unique and we have invested heavily in building the systems to remove any complexity from delivering great customer experience. We have worked hard to make sure we have the best relationships possible with the perfect mix of technology partners so we can deliver complete end-to-end service across a full range of ICT products.
“Having the right procedures in place underpins our customers’ experience. Customers increasingly require these certifications as an essential to conducting business. They want to know that TSG are committed to quality control. Making sure that we offer our customers the best possible experience is exactly what we strive to do.”
For more than a decade, leading IT services company TSG has worked with more than 4,500 businesses across the UK to deliver end-to-end technology solutions with a focus on making enterprise level capability accessible and affordable.