The CRM module gives your team control over the sales pipeline giving them the tools they need to analyse and forecast precisely thanks to full integration with financials and supply chain management modules.
Experts at TSG can guide you through using the module for everything from building prospect lists, tracking campaigns, preparing quotations through to conversion and completion. By managing tasks, meetings and phonecalls you’ll build a complete history of each prospect and client, perfect to hand across to your customer service department.
Pegasus Service and Helpdesk is available as an additional module, expanding the Pegasus CRM functions into a service environment. It allows users to log service and maintenance calls against a contract or on an ad-hoc basis, managing service level agreements, service engineer’s diaries and job sheets.
The system can automatically create workflows and generate invoices, and full integration with mobile solutions, including TomTom Work, ensures quick turnaround from service call to billing at the same time as helping you to exceed customer expectations.