Single Platform Telephony System for Hadfield Wood Recyclers
Name: Hadfield Wood Recyclers
Profile: Operating for over 38 years, Hadfield is one of the UK’s biggest and oldest handlers of wood waste for local authorities and companies worldwide.
Challenge: Hadfield had legacy telephony technology deployed across its UK sites. The addition of a new office was the catalyst for Hadfield to explore alternative telephony systems available which would provide a single platform across all UK offices.
TSG’s highly-skilled telephony team assisted in moving Hadfield’s dispersed technology connecting to the voice network via soon-to-be end of life technology to a single hosted platform.
This allows for efficiencies in call flows and a reduction in the intra-office call charges (to zero), all whilst providing enterprise DR capabilities that traditional phone systems couldn’t provide when hosted within the traditional office environment.
Solution: Gamma Horizon
Industry: Recovery of Materials