T00123 Service Desk Consultant 24/7
TSG are going through a period of exciting growth and due to the demands of our increasing customer base we now have a need to operate on a 24/7 basis. We are looking for an experienced Infrastructure Service Desk Consultant to join us to support this model working on a shift basis.
Within this role you will be required to remotely diagnose and repair faults in customer systems using remote access software and verbal instructions. You will ensure customer calls are responded to in a timely manner, ensure customers are kept updated with the status of their fault, update our service desk system with detailed notes and resolutions whilst ensuring a high quality of service is provided to our customers.
Key to this role is that you have a demonstrable experience within a WAN/Server environment and a working experience of site infrastructure to support our ever increasing customer base. To succeed in this role you must have a passion for delivering a first class technical customer service as well as the ability to prioritise your workload. As you will be managing multiple cases at the same time excellent organisational skills are a must, along with the ability to make decisions and exhibit sound and accurate judgement
What else do we need from you? Ideally experience in Microsoft Exchange, VPN’s, Firewall/Routers, Hyper-V, VMWare and extensive trouble shooting experience. An MCSA certification would also be an advantage.
What can we offer you? An enhanced salary for working out of hours which will include a 25% uplift on hours worked, an award winning training and development programme with the opportunity for you to gain technical certifications including Microsoft and Sophos, alongside an annual training programme delivered by our in-house Microsoft certified trainer.
We offer a competitive holiday entitlement, contributory pension scheme, life assurance and much more besides. Please be aware that shift work will include weekends and bank holidays and rotas will be given in advance and are subject to business needs.
So if you are a highly customer focussed individual with a passion for dealing with multiple technical calls and are committed to providing the highest quality of service, then we would love to hear from you.