T00138 Account Manager

Job Purpose 

Predominantly desk based, the role is to deliver incremental business growth through the sale of TSG approved products and services in line with the individual targets.   Own and manage specifically identified customers to build a strong, proactive partnership.  Manage the opportunities within these identified customers and work with other silo specific specialists, as and when required, to ensure customer satisfaction and retention of new and recurring contracts and licenses. 

Job Dimensions 

Collaboration with Sales Leadership, Specialists and other departments as and when required.

Duties and Responsibilities

  • Achievement of aggregate team target as defined throughout the year

  • Responsible for individuals’ performance and target over-achievement

  • Work closely with RFS lead to improve & increase self-serve options & qualify and validate technical solutions

  • Gain a clear understanding of technical and professional development needs and ensure continued personal development.

  • Demonstrate an in-depth knowledge of TSG Technical product portfolio

  • Possess working knowledge of Application, Technical and Telecom portfolio in support of integration and convergence developments

  • Possess a sound knowledge of the competitive landscape in  Application, Technical and Telecom portfolio

  • Engage TSG clients and prospects in a consultative manner to identify and advise suitable product solutions and propositions

  • Provide timely and accurate forecasting throughout the month and quarter

  • Proactive pipeline generation and pipeline qualification

  • Build and maintain a qualified pipeline in accordance with aggregate targets and conversion levels

  • Production of high quality customer communication and proposal documentation as individual and team

  • Effective and accurate use of TSG CRM system as an integral component of the sales and business process

  • Effective planning and time management

  • Strict adherence to TSG’s sales process, governance and instructions for sales

  • Actively seek coaching, input and guidance from management and colleagues

  • Effective collaboration with TSG Marketing and supplier marketing to support the campaign process 

Knowledge, Skills, Experience and Behaviors

Your qualifications

  • Sales experience desirable. 

Your skills & knowledge

  • Strong problem solving skills.

  • Excellent listening, verbal and written communication skills.

  • Excellent organizational skills.

  • Ability to build rapport and good working relationships with key stakeholders.

  • Able to adapt to, embrace and lead change.

  • Needs based sales methodology; solution or consultative selling.

  • Proactive and highly organized with strong time management and planning skills and proven ability to multi-task

Your experience

  • Ideally have a minimum of 2 year experience in either customer facing or desk based Technical sales position

  • Demonstrate experience and skills gained from successful career within a Technical sales environment

  • Able to evidence consistent over-achievement and performance throughout career

  • Solutions based or Consultative sales methodology accomplishment and/or accreditation

Your behaviors

  • Demonstrates enthusiasm and proactively seeks opportunities to improve sales.

  • Demonstrates commitment to the role, team and company, and will go the extra mile when required.

  • Demonstrates creativity and reacts positively to new challenges and change

  • Demonstrates self-awareness and practical self-development in pursuit of continuous improvement.

  • Possess a high work ethic in accordance with role demands, expectation and responsibility.

  • Naturally consultative in approach evidenced by the ability to ask the right questions of the right person at the right time.

Closing Date: 
Friday, June 22, 2018 - 17:30

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