T00149 Internal Infrastructure & Communications Manager

TSG provides IT support and consultancy services to over 4000 customers within the UK, ranging from small local businesses to household names. Our mission is to contribute to our customers success by deploying leading technical solutions and services.

Our Internal Systems team underpins the work of over 350 colleagues at 6 sites and is central to the success of our business. We are currently looking to recruit a talented Infrastructure Manager to manage, maintain and further develop our IT estate.

As well as the technical skills described below, it is essential that you exhibit outstanding values and behaviours, always driving to provide a first-rate service to work colleagues and customers alike.

Responsibilities

  • Reporting to the Head of IT and Business Systems you will be responsible for the management and maintenance of the overall IT estate including on-premise infrastructure, cloud services and all end user devices.

  • You will manage the internal helpdesk, acting as an escalation point for calls that cannot be handled by our front line team.

  • You will have line responsibility for two front line support desk engineers

  • You will be heavily involved in ongoing system/capability acquisitions and will need to show exceptional judgement in identifying opportunities to improve our internal service offering

  • You will have day to day responsibility for managing our security, patching, backup and DR posture. This will include validating that we do what we say we do and running regular DR tests on critical services.

  • You will have day to day responsibility for ensuring that policies relating to system security and data governance are kept up to date and consistently applied

  • You will have responsibility for approving day to day spending on hardware and software. You will be responsible for ensuring that services and licenses are purchased without interruption of service.

  • You will be responsible for overseeing the starter/leaver process ensuring that users are provided with equipment appropriate to their role.

  • Although you will be supported by local resources, the role does include an element of travel to branch offices as required.

Skills 

  • An excellent customer service mindset. You should always be willing to put customers and our colleagues first. We win by helping them win.

  • Experience managing a busy helpdesk, covering a broad range of hardware, applications and services.

  • An ability to rapidly triage, troubleshoot and resolve complex technical calls escalated from first line.

  • Excellent technical knowledge of some or all of the following:

    • Windows Server 2012+

    • Local and Wide Area Networking

    • Firewalls/Routers/Switches

    • SAN storage solutions

    • Exchange 2013+

    • VMware and Hyper-V environments

    • Active Directory

    • Office 365 and Azure AD

    • Datto backups

    • VOIP Telephony platforms such as Mitel

  • An ability or desire to take responsibility for implementing and deploying new systems and service offerings

  • An ability and strong desire to manage, coach and mentor junior members of the team

 

Closing Date: 
Friday, August 31, 2018 - 17:30

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