T00154 Technical Consultant

Job Purpose 

The role of the technical consultant is to plan, execute and complete projects according to agreed deadlines and within budget. 

Duties and Responsibilities 

  • Pre-installation liaison with clients and salesperson to agree objectives
  • Prepare project plan and supporting technical documentation to acquire customer acceptance for project.
  • Hardware and software installations based primarily around Microsoft / Hewlett Packard Enterprise technologies at customer sites.
  • To ensure at least 80% of their time is utilised on chargeable work
  • Maintain awareness of new and emerging technologies
  • Document all project work to a high standard
  • Assist sales teams with solution design where required
  • Assist support teams with post-installation issues where required
  • Most importantly, deliver excellent customer experience

Collaboration and Relationships

  • With sales, technical specialists and clients to agree objectives for projects
  • With project coordinators to help plan project delivery and also identify any issues that may impact project delivery
  • With support to help with post installation issues 

Knowledge, Skills, Experience and Behaviours 

Your qualifications 

  • Degree level or equivalent in relevant subject (required)
  • MCSA (required)
  • MCSE, CCNA, VCP-DCV or equivalent qualification would be desirable 

Your skills & knowledge 

  • Excellent knowledge of the following IT technologies;

    • HPE Server and SAN infrastructure

    • Microsoft Windows Server 2008 to 2016

    • Microsoft Exchange Server 2007 to 2016

    • Virtualisation – Microsoft Hyper-V, VMware

    • Microsoft Office 365

    • Microsoft desktop operating systems – Windows 10 etc.

    • LAN technologies – switching, routing, VLANs etc. (hardware to include HPE, Cisco)

    • WAN technologies – routers, firewalls (hardware to include Sophos, Cisco, Draytek)

    • Cloud infrastructure – Private and IAAS also including hybrid deployments

    • Sophos Cloud and Antivirus

    • Backup Technologies – Datto, Backup Exec, Veeam

  • Ability to achieve and maintain desirable industry qualifications (VCP-DCV, MCSE, CCNA, CCP-V)
  • Excellent investigative and fault-finding abilities
  • Strong inter-personal skills with the ability to communicate difficult and sensitive information
  • Ability to manage a number of on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
  • Ability to look for ways to improve and promote quality
  • Ability to work well as part of a team as well as individually
  • Must have a clean or nearly clean driving licence (3 penalty points maximum)

Your experience 

  • Considerable experience in a similar role (5 years or more)
  • Excellent knowledge of current IT technologies

Your behaviours 

  • Excellent time and workload management skills
  • Highly motivated; set and achieve challenging goals
  • Conscientious, well organised and customer focused
  • Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Committed to the highest standards of service delivering excellent customer experience
Closing Date: 
Friday, August 23, 2019 - 17:30

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