T00171 - Technical Field Escalation Engineer

Job Purpose
Reporting to the Technical Field Team Leader you will be responsible for diagnosing issues remotely and/or repairing hardware/installing software on customer premises and be a point of escalation for technically complex and/or serious outages.

Duties and Responsibilities
• Ensuring all hardware and software is repaired and functioning to the highest standards and in accordance with company procedures.
• Ensuring that you are up to date with the latest technical developments enable the company to provide the best solutions to its customers.
• This role requires covering a large geographical area.
• Provide technical assistance to other engineers across the group as and when required.
• As an escalation engineer be available outside of normal working hours to handle complex or serious outages.
• When required assist with installation work as a defined secondary function.

Collaboration and Relationships:
• Work closely with Technical Field Team Leader and Field Co-ordinators to ensure our customers are kept informed and receive the best possible level of service.

Knowledge, Skills and Experience

Your qualifications
• There are no required qualifications however preference will be given to candidates with Microsoft or other vendor certification.
• A commitment to gain Microsoft accreditation as part of a training and development plan.

Your skills & knowledge
• Extensive experience of Microsoft Server & Desktop operating systems
• Extensive HP Server & Workstation Maintenance experience
• Server disaster recovery experience
• Virtualisation technology (VMware & Hyper-V)
• Switch configuration & diagnostics
• Firewall configuration & diagnostics
• Router configuration & diagnostics
• Microsoft Exchange
• TCP/IP Networking, Wide Area Networking & Routing

• Cisco technologies
• Symantec backup software
• Mitel hardware
• Enterprise anti-virus software e.g. Sophos

Your behaviours
• You are a member of a team of people, the success of which partly depends upon professional interaction with each other.  The Technical Field Escalations Engineer has a responsibility to play his/her part in this and to demonstrate courteous consideration for all other team members at all times and ensure their staff also take this responsibility seriously.


Closing Date: 
Friday, November 16, 2018 - 17:30

Apply for this position

Permitted formats are .PDF.doc.docx. File should not exceed 15MB
Permitted formats are .PDF.doc.docx. File should not exceed 15MB
Enter the characters shown in the image.
Live Chat Software