T00184 Technical Consultant (South)

Job Purpose

The role of the technical consultant is to plan, execute and complete projects according to agreed deadlines and within budget.

Duties and Responsibilities

 Pre-installation liaison with clients and salesperson to agree objectives
 Prepare project plan and supporting technical documentation to acquire customer acceptance for project.
 Hardware and software installations based primarily around Microsoft / Hewlett Packard Enterprise technologies at customer sites.
 To ensure at least 80% of their time is utilised on chargeable work
 Maintain awareness of new and emerging technologies
 Document all project work to a high standard
 Assist sales teams with solution design where required
 Assist support teams with post-installation issues where required
 Most importantly, deliver excellent customer experience

Collaboration and Relationships

 With sales, technical specialists and clients to agree objectives for projects
 With project coordinators to help plan project delivery and also identify any issues that may impact project delivery
 With support to help with post installation issues

Knowledge, Skills, Experience and Behaviours

Your qualifications

 Degree level or equivalent in relevant subject (required)
 MCSA (required)
 MCSE, CCNA, VCP-DCV or equivalent qualification would be desirable

 
Your skills & knowledge

 Excellent knowledge of the following IT technologies;
 HPE Server and SAN infrastructure
 Microsoft Windows Server 2008 to 2016
 Microsoft Exchange Server 2007 to 2016
 Virtualisation – Microsoft Hyper-V, VMware
 Microsoft Office 365
 Microsoft desktop operating systems – Windows 10 etc.
 LAN technologies – switching, routing, VLANs etc. (hardware to include HPE, Cisco)
 WAN technologies – routers, firewalls (hardware to include Sophos, Cisco, Draytek)
 Cloud infrastructure – Private and IAAS also including hybrid deployments
 Sophos Cloud and Antivirus
 Backup Technologies – Datto, Backup Exec, Veeam
 Ability to achieve and maintain desirable industry qualifications (VCP-DCV, MCSE, CCNA, CCP-V)
 Excellent investigative and fault-finding abilities
 Strong inter-personal skills with the ability to communicate difficult and sensitive information
 Ability to manage a number of on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
 Ability to look for ways to improve and promote quality
 Ability to work well as part of a team as well as individually
 Must have a clean or nearly clean driving licence

Your experience

 Considerable experience in a similar role (5 years or more)
 Excellent knowledge of current IT technologies

Your behaviours

 Excellent time and workload management skills
 Highly motivated; set and achieve challenging goals
 Conscientious, well organised and customer focused
 Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
 Committed to the highest standards of service delivering excellent customer experience