T00191 Technical Installation Engineer

Job Purpose 

Reporting to Technical Field Team Leader the role of a technical installation engineer is to deliver a range of services to agreed deadlines and within budget. 

Duties and Responsibilities 

  • Execution of a range of projects to completion with customer acceptance
  • Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites inside and if required outside your region.
  • Undertake break / fix support tickets
  • Undertake proactive visits
  • Maintain awareness of new and emerging technologies and seek to gain relevant certifications.
  • Assist with post-installation and break/fix issues
  • Document all project work to a high standard
  • Maintain boot stock and conduct audits
  • Escalate any issues to Technical Field Team Leader / Technical Manager 

Collaboration and Relationships 

  • With Sales / Technical Specialists and clients to agree objectives for projects
  • With Project Coordinators to identify any issues that may impact project delivery
  • With Support Coordinators to achieve SLA’s for SystemCare and break / fix contracts
  • With Proactive Coordinator to deliver high standards of service to our customer base
  • With Technical Consultants in delivering larger projects as and when required
  • With Team Leader and other field team members

Knowledge, Skills and Experience 

Your qualifications 

  • Aim to achieve and maintain three ‘Engineers Level’ certifications.  Industry standard qualifications such as MCP (Any), MCSA (Any) , Sophos Certified Engineer (Any) or similar would be desirable. 

Your skills & knowledge 

  • Experience of  hardware

    • HP Server hardware and similar

    • PC, laptop and similar hardware

    • Tablets, Mobile devices and similar hardware

    • Sophos UTM and similar hardware

    • Vigor Router and similar hardware 

  • Knowledge of current IT technologies and software

    • Experience of PC and Laptop operating systems

    • Microsoft Exchange 2010 to 2013

    • Microsoft Windows Server 2008 R2 to 2012 R2

    • Microsoft Office 365

    • LAN / WAN technologies

    • Switching & Routing technologies

    • Sophos Endpoint Security Suite

    • Symantec Backup Exec

    • Cloud based backup and storage solutions

  • Ability to manage a number of on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
  • Ability to look for ways to improve and promote quality
  • Able to work well as part of a team and individually
  • Must have a clean or near clean driving licence
  • Good time and workload management skills
  • Conscientious, well organised and customer focussed
  • Good logical/trouble shooting skills

Your experience 

  • Excellent knowledge of Server, PC and Laptop Hardware
  • Excellent knowledge of current IT technologies 

Your behaviours

  •  Highly motivated – sets and achieves challenging goals
  • Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Demonstrates commitment to the role, team and company and will go the extra mile
Closing Date: 
Friday, January 26, 2018 - 17:30

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