T00194 & T00195 PC Rollout Engineers - 12 month contracts

Job Purpose

Reporting to Technical Field Team Leader the role of a PC Rollout engineer is to deliver a range of services to agreed deadlines and within budget.

This job description is not fully comprehensive of all duties and responsibilities, therefore, there may be an expectation from the business for an employee to perform additional duties or responsibilities not listed in the above. This also may mean the business can amend the job description from time to time.

Duties and Responsibilities

 Execution of a range of projects to completion with customer acceptance
 Hardware and software installations based primarily around Microsoft / HP technologies at customer sites inside and if required outside your region.
 Undertake break / fix support tickets
 Maintain awareness of new and emerging technologies and seek to gain relevant certifications.
 Assist with post-installation and break/fix issues
 Document all project work to a high standard
 Maintain boot stock and conduct audits
 Escalate any issues to Technical Field Team Leader / Technical Manager

Collaboration and Relationships

 With Sales / Technical Specialists and clients to agree objectives for projects
 With Project Coordinators to identify any issues that may impact project delivery
 With Support Coordinators to achieve SLA’s for SystemCare and break / fix contracts
 With Technical Consultants in delivering larger projects as and when required
 With Team Leader and other field team members

Knowledge, Skills and Experience

Your qualifications

 Aim to achieve and maintain two ‘Engineers Level’ certifications.  Industry standard qualifications such as MCP (Any), MCSA (Any) or similar would be desirable.

Your skills & knowledge

 Experience of  hardware
o PC, laptop and similar hardware
o Tablets, Mobile devices and similar hardware
o Router and similar hardware experience desirable
o HP Server hardware experience and similar desirable

 Knowledge of current IT technologies and software
o Experience of PC and Laptop operating systems
o Microsoft Office 365
o LAN / IP technologies
 Ability to manage a number of on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
 Ability to look for ways to improve and promote quality
 Able to work well as part of a team and individually
 Must have a clean or near clean driving licence
 Good time and workload management skills
 Conscientious, well organised and customer focussed
 Good logical/trouble shooting skills

Your experience

 Excellent knowledge of PC and Laptop Hardware
 Excellent knowledge of current IT technologies

Your behaviours

 Highly motivated – sets and achieves challenging goals
 Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
 Demonstrates commitment to the role, team and company and will go the extra mile