T00200 PC Rollout Engineer (12 month contract) - South/South East

Job Purpose 

Reporting to Technical Field Team Leader the role of a technical installation engineer is to deliver a range of services to agreed deadlines and within budget. 

This job description is not fully comprehensive of all duties and responsibilities, therefore, there may be an expectation from the business for an employee to perform additional duties or responsibilities not listed in the above. This also may mean the business can amend the job description from time to time. 

Duties and Responsibilities 

  • Execution of a range of projects to completion with customer acceptance
  • Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites inside and if required outside your region.
  • Undertake break / fix support tickets
  • Undertake proactive visits
  • Maintain awareness of new and emerging technologies and seek to gain relevant certifications.
  • Assist with post-installation and break/fix issues
  • Document all project work to a high standard
  • Maintain boot stock and conduct audits
  • Escalate any issues to Technical Field Team Leader / Technical Manager 

Collaboration and Relationships 

  • With Sales / Technical Specialists and clients to agree objectives for projects
  • With Project Coordinators to identify any issues that may impact project delivery
  • With Support Coordinators to achieve SLA’s for SystemCare and break / fix contracts
  • With Proactive Coordinator to deliver high standards of service to our customer base
  • With Technical Consultants in delivering larger projects as and when required
  • With Team Leader and other field team members 

Knowledge, Skills and Experience 

Your qualifications 

  • Aim to achieve and maintain three ‘Engineers Level’ certifications.  Industry standard qualifications such as MCP (Any), MCSA (Any) , Sophos Certified Engineer (Any) or similar would be desirable.

Your skills & knowledge 

  • Experience of  hardware

    • HP Server hardware and similar

    • PC, laptop and similar hardware

    • Tablets, Mobile devices and similar hardware

    • Sophos UTM and similar hardware

    • Vigor Router and similar hardware 

  • Knowledge of current IT technologies and software

    • Experience of PC and Laptop operating systems

    • Microsoft Exchange 2010 to 2013

    • Microsoft Windows Server 2008 R2 to 2012 R2

    • Microsoft Office 365

    • LAN / WAN technologies

    • Switching & Routing technologies

    • Sophos Endpoint Security Suite

    • Symantec Backup Exec

    • Cloud based backup and storage solutions

  • Ability to manage a number of on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
  • Ability to look for ways to improve and promote quality
  • Able to work well as part of a team and individually
  • Must have a clean or near clean driving licence
  • Good time and workload management skills
  • Conscientious, well organised and customer focussed
  • Good logical/trouble shooting skills

Your experience 

  • Excellent knowledge of Server, PC and Laptop Hardware
  • Excellent knowledge of current IT technologies 

Your behaviours 

  • Highly motivated – sets and achieves challenging goals
  • Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Demonstrates commitment to the role, team and company and will go the extra mile
Closing Date: 
Friday, March 15, 2019 - 17:30

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