T00287 Dynamics NAV/BC Support Consultant - Flexible

Job Purpose

Providing support to customers and internal colleagues for a range of Microsoft Dynamics NAV/BC Products and third-party add-ons

Duties and Responsibilities

  • Responding to and resolving NAV/BC support queries via telephone, email and remote access
  • Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases
  • Call Management and prioritisation to ensure service level agreements are met
  • Problem analysis and data investigation
  • Attendance at Handover meetings with the Projects team to assist with a smooth transition to support.
  • Keeping up to date with latest software
  • To carry out any other support duties that may be required
  • Promoting continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
  • You will also be expected to carry out any reasonable duties which may be requested from time-to-time
  • Always work safely in accordance with Legislative requirements and Company Policy and Procedures
  • This job description is not exhaustive and may be adjusted periodically after review and consultation

This job description is not fully comprehensive of all duties and responsibilities, therefore there may be an expectation from the business for an employee to perform additional duties or responsibilities not listed in the above.

Collaboration and relationships:

  • Work with the NAV Support Team Leader and NAV Support team to provide continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
  • With ADAM to identify customer training or technology improvements and opportunities with a view to reducing support issues
  • Work with the NAV Projects team to ensure our customer have a smooth transition to the support team.
  • Work with the NAV Project Management team on customer queries related to post project issues. 

Knowledge, Skills and Experience

Your qualifications:

  • Certification in NAV Financials or Development preferred
  • Accounting Qualifications or background preferred
  • Knowledge of associated NAV/BC products would be an advantage
  • Educated to a minimum of GCSE Level (with at least 5 grades A-C, including English and Mathematics) 

Your skills & knowledge:

  • Must be customer and service focused
  • Excellent telephone manner
  • Attention to detail, great analytical skills with a confident pro-active approach to work
  • Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
  • Excellent verbal & written communicator, recognising what level of communication and appropriate method is required.
  • Experience with remote access software and associated technologies essential
  • Knowledge of Microsoft SQL Server and Maintenance plans
  • Good understanding of Microsoft Office products
  • The ability to manage personal workload and work to your own initiative
  • Good working knowledge of databases would be an advantage

Your experience:

  • Proven track record of experience on Microsoft Dynamics NAV/BC essential, min 3 years
  • Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Credit Hound, Dime Scheduler or/and Zetadocs
  • Accounts knowledge preferred

 

Your behaviours:

  • Demonstrate ownership of personal, team and departmental work
  • Demonstrate enthusiasm and proactively seek opportunities to improve our service
  • Demonstrate a high standard of service delivery and ensure quality is consistently delivered
  • Demonstrate commitment to the role, team and company and go the extra mile when required
  • Demonstrate creativity and react positively to new challenges and change
  • Demonstrate a logical approach to problem solving
  • Demonstrate approachability, inspire confidence and trust in both internal and external customers

 

Closing Date: 
Friday, December 20, 2019 - 17:30

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