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TSG SystemCare

Identifying issues before they impact on your business

If you thought all IT support services were equal, then TSG SystemCare will make you think differently.

Thanks to our highly experienced and talented team, our support solutions have evolved into the most sophisticated available, dealing quickly and efficiently with a staggering volume of calls and offering critical incident response within 30 minutes.

TSG SystemCare in Numbers

  • 120,000 calls handled annually

  • 22,000 issues detected and resolved proactively

  • Managing 19,000 end point and 3,500 servers

  • 133 qualified engineers across desk and field support

  • More than 300 automated scripts

  • Over 60 reports available

  • Monitoring 70 separate elements

  • 4 prioritised levels of response

  • The SystemCare Team

    What matters most when you need support is knowing that the right people are available to help.

    We're proud to say that it’s the people who put the care into SystemCare and that’s what really makes it stand above other IT service and support offerings.

    The TSG SystemCare team is made up of highly trained field and helpdesk engineers and a dedicated escalations team.

    They’re supported by a specialist team developing dashboards, reports and automated fixes to ensure issues are addressed proactively wherever and whenever possible.

  • Monitoring

    TSG SystemCare monitors your servers, your PCs, your network and your devices 24 hours a day, seven days a week – and critically, your backups.

    By tracking performance, we can maximise uptime and also provide key intelligence to support IT planning.

    All too often, it can take as long to diagnose IT problems as it can to fix which is why TSG SystemCare also analyses a huge amount of data – more than 72 million logs every day – to pinpoint and highlight weak links and areas of vulnerability across your network.

    It’s a level of support that few, if any can match, especially those offering white label monitoring solutions which lack the intelligence and insight of TSG SystemCare.

  • Dashboards

    Sophisticated dashboards at our Network Operations Centre (NOC) identify issues that require attention and drive key priorities.

    They’ve been developed by TSG SystemCare experts over the last decade and continue to evolve.

    Fixes are applied automatically, remotely or where necessary by engineers deployed to your site within hours; typically before you’re even aware that there’s a problem.

    It’s all about delivering the most appropriate response and resource quickly and efficiently to keep your users productive.

  • Reporting

    Regular system reports keep you fully informed of your server uptime percentage and ensure that you understand any areas which are operating close to, or beyond, the limits of their capacity.

    With TSG SystemCare reporting you’ll know that your backup routines are working, or alternatively how often the tape is missing from the drive, that licences are up-to-date and that people are adhering to IT policies that are in place to mitigate the risk of potentially damaging downtime and data loss.

    As the IT landscape continues to evolve, TSG SystemCare not only looks after the day-to-day essentials but is also invaluable for strategic decision making.

How our team put the added Care into SystemCare

  • TSG Helpdesk: Putting the Care into SystemCare

    Find out in this short video how we look after our SystemCare customers and how every call is handled with care by our helpful Helpdesk Team.

    2:00

  • TSG Field Team: Putting the Care into SystemCare

    In this short video we'll demonstrate our strength in offering choice of service, and also how our team operate across the UK.

    2:37

Watch our animated video of how SystemCare supports your business

  • TSG SystemCare: The ultimate in IT support

    Navigate your way through the day to day challenges Jason faces, much like any other business, and discover how TSG SystemCare combats them often before they have an impact on the business.

Growth solution for MP & Silva

MP & Silva were introduced to TSG by Microsoft to help them with their impending office relocation and develop the long term strategy required to deliver high quality solutions and services to support the highly demanding and mobile user community across the globe.

Sage 200 BoM, IT Support & Disaster Recovery for sweet manufacturer

Tom wanted to work with a technology partner that could be continually counted upon to throw creative, solution driven ideas into the pot, and not be afraid of a challenge.

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